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Maximizing Value for Customers
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Empirix is committed to ensuring that our customers realize the greatest possible value from their technology investment, and this issue of Catalyst highlights a few of the latest examples.
A case in point is the launch of Empirix’s fifth-generation Hammer G5, which combines extensive feature testing and ultra-scalable load testing in a single GUI to create a comprehensive test environment that can be used throughout the testing lifecycle—from early stage unit testing in R&D to service verification in trial labs. Hammer G5 has been designed to simplify the test environment and maximize the value of your investment.
In this issue, we also feature a Q&A with Joe Dumont, manager of Empirix’s Advanced Solution Group, who discusses how his team—which provides consulting services to support Empirix’s VoIP infrastructure products—brings added value to customers.
You’ll read about how four new Empirix customers—Send Word Now, Global Crossing, LBi, and CheckFree—have leveraged their Empirix solutions to ensure high levels of quality for their own customers.
Plus, you’ll read about an article that appeared in Software Test & Performance. Co-authored by Empirix’s Dan Koloski and Theresa Lanowitz, a consultant with analyst firm voke, “Ka-ching! Don’t Sell Your Test Team Short” offers a strategy for communicating the value of your QA team.
To help boost your own value, you’ll learn about Empirix’s new e-TEST suite Advantage Certification Program, which can help you strengthen your professional credentials while ensuring you have a solid understanding of the e-TEST suite.
Finally, you’ll see how you can benefit from a free trial and special pricing on Hammer Call Analyzer 1.9.
As always, we remain committed to you, and we welcome your feedback which you can send anytime to catalyst@empirix.com.
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Putting the Customer First
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A Q&A with Joe Dumont, Manager, Empirix’s Advanced Solutions Group
Thanks to Empirix’s commitment to helping organizations adopt complex communications solutions with confidence, no Empirix customer ever has to go it alone. This is particularly true for those customers who take advantage of Empirix consulting services, which combine unmatched expertise and end-to-end services to help customers ensure the reliability, scalability, and performance of their Empirix solutions.
In this article, Joe Dumont, the manager of Empirix’s Advanced Solutions Group, discusses how his team—which provides consulting services to support Empirix’s VoIP infrastructure products—maximizes value for Empirix customers.
 Read the full article.
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CheckFree Ensures Performance, Customer QoE with e-TEST suite
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CheckFree offers financial electronic commerce applications and services to thousands of businesses and millions of consumers worldwide. In 1999, the company adopted a Sigma quality program, and since then has set the standard in the electronic billing and payment industry by achieving impressive system availability and transaction processing quality. To meet their high standards, CheckFree Web-based applications and services undergo rigorous testing to ensure that they will offer high availability and performance, as well as achieve high levels of customer satisfaction.
Today, CheckFree relies on Empirix’s e-TEST suite for performance testing of its critical Web applications and Web Services under real-world conditions. “Empirix offers a Web application testing solution with the functionality that addresses each of our specific testing requirements,” says Michelle Neser, IS lab manager for CheckFree. “e-TEST suite is a flexible, easy-to-use and cost-effective solution, which makes it a good fit for our needs.“
Read the complete case study.
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