Corporate

Looking for a Good Book?
It’s the perfect time of year for a good book, and in this issue of Catalyst, we unveil an exciting new book that will serve as a valuable resource for anyone committed to IMS quality. Ensuring a Quality Experience: A Practical Guide to Testing and Monitoring IP Multimedia Subsystems and Services offers insight into testing IMS devices and IMS-based applications, industry best practices for ensuring quality, and more. Please take the time to register for your free copy.

We’re also featuring a Q&A with Caryn Benzinger, solutions architect and sales engineer at Empirix, who shares her thoughts on helping customers translate the technical benefits of Empirix solutions into tangible business value.

You’ll read about the latest version of OneSight, Empirix’s award-winning application monitoring solution. OneSight 6 is the first and only monitoring solution that can provide enterprises with insight into the entire customer experience, across both Voice and Web self-service channels.

Plus, you will see how NET-A-PORTER, the world’s number-one online luxury retailer, is using Empirix’s e-TEST suite to ensure a superior customer experience.

Finally, we’re sharing the latest accolades for Empirix: a Product-of-the-Year award for Empirix’s Hammer On-Call from Call Center Magazine; IMS Magazine’s "First-Annual IMS Leadership Award" for Empirix’s Hammer for IMS, and recognition on the SD Times 100 for 2007 for Empirix and our Web Business Unit.

As always, we remain committed to you, and we welcome your feedback; feel free to email us at catalyst@empirix.com.

 

From a "Business" Perspective: A Q&A with Caryn Benzinger, solutions architect and sales engineer

At a time when many vendors remain focused on highlighting the technical features and functionality of the products they offer, Empirix approaches customers’ challenges from a business perspective, delivering comprehensive, customized solutions that address the unique business requirements of each organization.

In this article, Empirix’s Solution Architect and Sales Engineer Caryn Benzinger shares her thoughts on the importance of looking at technical requirements through the eyes of the business and helping customers translate the technical benefits of Empirix solutions into tangible business value.

Read the full article.

 

Empirix recognized for leadership and innovation with three key awards
Empirix has earned three awards from leading industry publications.

Call Center Magazine named Empirix's Hammer On-Call a "Product of the Year," citing Hammer On-Call as a product they believe will transform the way organizations run their call centers. Learn more about this award.

TMC's IMS Magazine presented Empirix's Hammer for IMS with the "First-Annual IMS Leadership Award." The publication recognized Empirix for its demonstrated thought leadership in IMS quality assurance and for the role Hammer for IMS has played in enabling the successful adoption of the IMS architecture. Learn more about this award.

SD Times named Empirix's Web Business Unit to the SD Times 100 for 2007, which recognizes the software industry's top leaders, innovators, and influencers who have most broadly "set the agenda" through leadership and innovation over the past year. Learn more about this award.

 

International NEM Looks to Empirix to Test Nationwide Fiber Rollout
Hammer DEX VoIP Emulation Platform enables organization to save nearly $1 million

A carrier-class network equipment manufacturer (NEM) is providing thousands of optical network terminators (ONTs) to a major telecommunications company for a nationwide rollout of a Fiber-to-the-Home (FTTH) network. The network is capable of providing "triple play" services of telephone service, video service, and high-speed Internet access over fiber optic cables. Prior to rollout, the manufacturer needed to test the VoIP capabilities of the ONTs and how they communicated with expensive network switches.

To test ONT VoIP functions, the manufacturer could have purchased a $1 million network switch, but they wanted to avoid such an expensive purchase, particularly because the network switch was also expensive to maintain. To solve the problem, they purchased Empirix's Hammer DEX VoIP device emulation platform. As a result, they will gain a projected one-year net benefit of $948,967, driven by avoiding having to buy and maintain a $1 million network switch. The project has an ROI of 628 percent and a payback period of one month. The Hammer DEX has also helped the network equipment manufacturer speed up ONT development and deployment.

Request a copy of the case study.