|
|
 |
Contact Center Testing and Monitoring |
 |
 |
|
|
Now Available! OneSight 7.0 with Premium Console
|
|
Latest release delivers a powerful new dashboard and enhanced reporting capabilities
OneSight is the first and only monitoring solution that provides insight into the entire customer experience—across both Voice- and Web-based applications—and the latest OneSight release delivers valuable new features that will enable you to view critical application and system performance data from a single, Web-based interface, and see how your business is impacted by customer perceptions.
These features include:
- Premium Console with OneSight Custom Status Views, which allow you to create views tailored to meet your business needs.
- User Experience Status Views for enhanced analysis of Web and Voice Transaction Monitor results.
- Enhanced Reporting including Gauge, Audit, and Profile-based Reports; activity filtering; and customization of reporting time periods.
- Enhanced Alert Management to enable the editing of notes assigned to each alert for faster issue tracking and trouble shooting.
- Enhanced Operator Usability and Productivity such as easier monitor creation and bulk configuration capability.
To learn more about OneSight 7.0, attend Empirix's On demand webinar, "What's New in OneSight 7.0." Click here to register.
|
| |
|
Webcast and On demand Webinar now available: Improving the Contact Center Experience
|
|
Learn ways to manage customer satisfaction-while controlling costs and increasing revenue by attending our On Demand Webinar, or downloading our free whitepaper.
Whitepaper
In our new whitepaper, "Improving the Contact Center Experience", Brian Gollaher, senior product manager of Empirix's Contact Center Business Unit, discusses how multilayer monitoring can help you align your contact center operations with business goals.
By monitoring the customer experience, you gain a clear understanding of customer perceptions. When this experience monitoring data is combined with infrastructure operating metrics, you have the comprehensive information needed to improve the customer experience while minimizing expenses. As a result, you can ensure that your expenditures achieve the intended results.
Read the full whitepaper.
On Demand Webinar
To learn more about improving the contact center operations, attend our On demand Webinar today.
Register now for Improving the Contact Center Experience as well as for any other Empirix live or On demand recorded Webcasts.
Register now.
Back to top
|
| |
|
Upcoming Training Classes
|
Hammer CallMaster
09 – 11 September 2008
Bedford, MA
To register for any class, simply complete the enrollment form, and fax it to: 781-266-3706. Class size is limited to 12 students. Empirix accepts purchase orders, checks or credit cards for payment. Please call 781-266-3306 with any questions.
Back to top
|
| |
|
Don't miss Contact Center Summer School July – August, 2008
|
Empirix will be hosting an informative "summer school" session beginning in July. This series of six informative pre recorded Webinars on a variety topics are designed to help you maximize your investment in our industry leading testing tools. You can register to attend one or all 6 sessions. Each Summer School class is pre recorded, lasting 15 – 20 minutes, so you can fit them into any schedule.
Session topics include:
- When should I use Hammer Dynamic Speech vs Recognizing Timing?
- Extracting or importing results from an external SQL DB in CallMaster
- Intro to OneSight Custom Status Views
- Creating OneSight Custom Status Views
The first "Summer School" session will be available during the week of July 21.
Click here for more information about our summer school series.
Back to top
|
| |
|
|
|
|
|
