Corporate

A Change of Season
This latest issue of Catalyst has arrived in your inbox just as all of us are preparing for - and celebrating - the start of a new season and the opportunity for transformation that a change in season brings.

We begin this issue with a Q&A with Adebo Odusina, Empirix’s new service and support director in EMEA, who shares an exciting philosophy on delivering consistent, high-quality customer service and support fro European Hammer and OneSight for Contact Centers customers.

In this issue, you’ll also read about how Empirix is transforming the way customers are undertaking load testing for IMS and PacketCable with Hammer NXT v6, an integrated carrier-class IP telephony test platform that provides support for cable, IMS, and other NGN requirements. Plus, you will see how Juniper Networks, a developer of carrier-class and enterprise routers and security platforms, will use Empirix’s Hammer testing solution to verify the functionality, reliability, and scalability of its innovative product line. And, you‘ll learn about the launch of Empirix’s new Hammer Virtual Agent Softphone for Genesys, which will enable users to deploy Genesys contact centers more quickly.

In addition, you’ll learn about the launch of an exciting new Empirix online community, QAZone, designed to help e-TEST suite and OneSight for Web Applications customers and the QA/IT community at large ensures the quality and performance of their most critical applications.

Finally, we’ve highlighted some reasons to celebrate: a 2006 Product-of-the-Year award for Empirix’s Hammer FX-Blade™ from Internet Telephony magazine, Empirix’s recognition on the Pulver 100 for the second consecutive year, and a 330 percent ROI for Empirix customer Cincinnati-based PowerNet Global Communications, one of the fastest growing telecommunications companies in the U.S.

As always, one important thing remains unchanged, regardless of the season: our commitment to you. We welcome your feedback; please feel free to send it anytime to catalyst@empirix.com.

 

Service and Support with a Global Perspective: A Q&A with Adebo Odusina, service and support director for EMEA
Empirix is committed to delivering the highest caliber of service and support available today, and across Europe, the Middle East, and Africa (EMEA), responding to customer concerns is undertaken with a global view. 

In this article, EMEA Service and Support Director Adebo Odusina shares his perspective on delivering consistent, high-quality customer service and support across this large, diverse geographic region.

Click here to read the complete interview with Adebo.

 

Empirix Recognized on the Pulver 100 for the Second Consecutive Year
Empirix has been named to the 2007 Pulver 100, the IP communications industry’s premier listing of privately-held growth companies that represent the future of the IP voice and video communications ecosystem. The company was honored at Spring VON 2007.

Appearing the list for the past two years, Empirix remains a consistent presence on the Pulver 100 due to its product innovation and thought leadership in VoIP and IMS testing and monitoring.

"The Pulver 100 continues to grow in significance due to companies like Empirix that consistently raise the bar,” said Jeff Pulver, founder and chairman of pulvermedia. “Once again, we’re proud to name Empirix as one of our industry’s top innovators, and one that’s enabling exciting new technology waves, such as IMS."

Read the complete press release.

 

Hammer FX-Blade™ Named Internet Telephony 2006 Product of the Year
Empirix’s Hammer FX-Blade automated feature testing solution has been named “2006 Product of the Year” by TMC’s Internet Telephony magazine. This award marks the sixth TMC Product-of-the-Year award Empirix has earned in the last two years.

Award winners were recognized in the February 2007 issue of Internet Telephony. “Empirix demonstrates consistent innovation,” said Rich Tehrani, TMC president and editor-in-chief of Internet Telephony Magazine. “It’s clear that the company has done a terrific job creating new solutions based on its customers’ unique needs. We congratulate Empirix on winning the 2006 Product-of-the-Year award and look forward to seeing more great things from the company in the future.”

Read the complete press release. 

 

ROI Case Study: Empirix Customer PowerNet Global Achieved 330 Percent ROI on VoIP Monitoring
Cincinnati-based PowerNet Global Communications (PNG) is one of the fastest growing telecommunications companies in the U.S. A key component of PNG’s growth is its ability to offer innovative new services, particularly those related to VoIP traffic.

PNG sought a VoIP monitoring solution that would allow it to take a proactive approach to troubleshooting, fix problems more quickly, improve the call quality of VoIP traffic, and reduce costs, so the company turned to Empirix and Hammer XMS.

As a result of its Hammer deployment, PNG has gained a projected, cumulative five-year net benefit of $840,634, driven by reductions in customer turn-up costs, call center costs, and network operations center costs. The solution has an ROI of 330 percent, and a payback period of 10 months. PNG is now able to monitor and proactively troubleshoot VoIP calls, has increased customer satisfaction, and will be able to more easily launch new revenue-generating services in the future.

Click here to view the complete case study.