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Value-Added Resources—to Help You Adopt Complex Solutions with Confidence
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Empirix works consistently to develop unique programs and tools that enhance our customers’ experiences with Empirix solutions. This issue of Catalyst presents a few of the most recent examples.
A case in point… Empirix has unveiled a free poster—Ensuring Quality IMS Products and Services Reference Guide—which provides easy-to-access information that can help you overcome the challenges of implementing and deploying IMS devices, networks, applications, and services.
In this issue, we’re celebrating the one-year anniversary of QAZone. Since its launch in April 2007, the site has welcomed nearly 425,000 unique visitors; more than 1,300 of these visitors have become active QAZone members, who benefit from a unique community dedicated to fostering communication and collaboration among QA and IT professionals.
And there is more cause for celebration. Empirix has been named a winner of the inaugural VON Magazine Innovator Awards, which recognize companies that represent “the future of Internet communications,” and we’ve expanded into the Middle East with partner Verscom International.
Plus, Empirix’s five-part podcast series has been designed to help you ensure that you’re making the most of your IP environment, and a new whitepaper—“Can Your Contact Center Handle a Disaster?”—shares quality assurance best- practices in disaster recovery preparedness.
You’ll read about three new Empirix customers—Synchronoss Technologies, Honda Racing, and TNCI—who rely on Empirix solutions to ensure quality and performance for their own customers.
In addition, you will meet Marketing Specialist Junko Nakaida, who works for Empirix’s Web Solutions group in Japan, and shares her perspective on the value of effective customer communications, as well as how she helps customers understand the importance of testing through a cartoon series she created—Bottleneck Busters.
Finally, you’ll learn about articles that appeared in SDTimes, VON Magazine, IT-DIRECTOR.COM, and The Tester, which cite Empirix contributors and Empirix solutions.
As always, the most important recognition comes from you, and we welcome your feedback: catalyst@empirix.com.
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Employee Spotlight
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Communicating Solutions
A Q&A with Junko Nakaida, marketing specialist, Empirix Japan
Effective communications lay the foundation for any organization striving to meet the unique needs of its customers. Empirix is no exception, and the company’s customer-focused approach makes clear, consistent—and sometimes customized—communications essential to its mission.
In this article, Marketing Specialist Junko Nakaida, who works for Empirix’s Web Solutions group in Japan, shares her perspective on the value of effective customer communications, as well as how she helps customers understand the importance of testing through a cartoon series she created—Bottleneck Busters.
Read the complete article to learn more.
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Synchronoss Ensures Web Application Availability, Performance with Empirix
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OneSight enables comprehensive, proactive monitoring and management
Synchronoss is the leading provider of on-demand transaction management solutions for communication service providers (CSPs), and the company’s ConvergenceNow™ software platform enables CSPs to streamline order management, driving growth while improving the customer experience.
Today with OneSight, Synchronoss has a holistic view of the performance and availability of Web applications and infrastructure components, which enables the organization to adhere to the strict service level agreements in place with all its customers.
“Empirix offered a Web application and infrastructure management solution that was far different from other solutions available,” explains Andrew Cox, CIO at Synchronoss. “OneSight provides data about the performance and availability of our critical applications and infrastructure, and we can use OneSight to assess the quality of the end-user experience. Synchronoss guarantees the level of service we provide to our customers. In OneSight we have a tool that enables us to meet our commitments.”
Read the complete case study.
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