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Contact Center Testing and Monitoring |
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Empirix IP Applications Test Portfolio Now Rated "Avaya Compliant"
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Empirix’s Hammer Test Portfolio has been rated “Avaya Compliant” for its compatibility with key IP communications solutions from Avaya, providing customers with a cost-effective, integrated approach for ensuring a successful network implementation.
The Hammer Test Portfolio has been specifically designed to speed the development and validation of IP-based components and systems, reducing time to market for network equipment manufacturers and service providers. It is now interoperable with Avaya Communication Manager 4.0 IP telephony software, the Avaya S8710 Server, and Avaya SIP Enablement Services 3.1.2.
"Being a part of Avaya’s Developer Connection Program allows us to offer a more effective solution to both Avaya and Empirix customers," said Duane Sword, vice president of product management at Empirix. "We share a dedication to enabling businesses to adopt IP telephony applications, contact centers, and managed services with confidence."
Read the complete press release.
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Upgrade to OneSight 6.1 Today
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Take advantage of a range of valuable new features
The latest version of OneSight, Empirix’s award-winning application monitoring solution, is now available.
The OneSight 6.1 release provides valuable new features designed to help improve your ability to monitor your production environment, decrease mean time to repair, and share key performance metrics. In addition, security model enhancements allow you to manage user permissions more easily, and customizable dashboard views and enhanced status pages provide “at-a-glance” insight into your environment. These new features include Empirix-developed IntelliSearch™, which allows users to identify problem areas quickly and display a graph of related monitors during an error condition.
All customers currently under maintenance are eligible to receive this latest release as part of their maintenance contract. To upgrade, visit http://esupport.empirix.com/ and click on “OneSight Version 6.1 SR6 Now Available” on the left side of the page. Technical telephone support is available if any issues arise during the installation process.
 Read more about the additional consulting services that are available to help you realize the maximum benefit from your OneSight software.
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Coming Soon: Hammer CallMaster 5.2
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New release will include features designed to enhance ease of use
A key element of the Hammer Test System—Empirix’s automated solution for testing contact center applications—Hammer CallMaster 5.2 supports test development, debugging, scheduling, and reporting.
Hammer CallMaster Release 5.2, available at the end of October, will offer a number of new features designed to improve ease of use, including a wizard for script development and enhanced project samples and templates, as well as expanded auto-save functionality and the ability to recognize non-administrator clients. The new release will also include an XML interface, which will allow users to import projects from other sources, such as IVR application design tools.
As part of their maintenance contract, all customers currently under maintenance are eligible to receive the latest release of Hammer CallMaster 5.2 as soon as it becomes available.
To upgrade, visit our eSupport website visit http://esupport.empirix.com/ or contact your sales representative for more information.
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On-demand Webcasts and Podcasts
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Our on-demand Webcasts and Podcasts are available for you to watch or listen to at your convenience. To view any Webcast or Podcast, simply click on the download link, complete the brief form and you will be up and running in a few moments.
Transition from TDM to VoIP Test Automation
The widespread adoption of voice-over-IP (VoIP) technology in the contact center has led to measurable benefits for organizations that deploy it, such as: significant cost savings, increased productivity, and new and innovative ways to serve customers utilizing technologies such as presence-based contact centers, conferencing, and click-to-talk.
Delivering a consistent, high-quality user experience (to both customer and agent) presents a host of challenges. To help you ensure a successful deployment of VoIP in your contact center, this webcast discusses a testing methodology for transitioning from TDM to VoIP utilizing Empirix Hammer systems. Specifically, this presentation addresses:
- Identifying testing scenarios, roles and responsibilities
- Testing infrastructure versus applications
- Voice quality testing
Watch this webcast now.
How IP Redefines the Effectiveness of Customer Care Technology
A free podcast by the Voice of ICMI and featuring Empirix
If you are considering a move to Voice over Internet Protocol (IP), listen to this podcast to find out how IP will affect your contact center. Join Janie Iadipaolo as she interviews Phil Odence, of Empirix and learn how customer care organizations can function as optimally as possible in an IP environment.
Listen to this podcast now.
New Opportunities For Speech-Based IVR
A free podcast by the Voice of ICMI and featuring West Interactive
The second installment in our series covering how customer care organizations can work as optimally as possible in an IP environment, ICMI's Janie Iadipaolo interviews Steve McCoy, Director of Technology Strategies from West Interactive.
Listen to this podcast now.
Best Practices in First-Customer Resolution
A free podcast by the Voice of ICMI and featuring Empirix
Part three in our special Podcast series on how switching to IP will affect your center, this one features an interview with Rich Collier, Senior Pre-Sales Systems Engineer with Empirix. Focused on first-customer resolution, by listening to this segment, you will learn:
- Why this metric has become an important indicator of how well companies serve their customers,
- Best practices to increase the likelihood of first-customer resolution and
- How to use advances in IP telephony to sustain your goals for first-customer resolution.
Listen to this podcast now.
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Upcoming Training Classes
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| Hammer CallMaster |
November 6-8, 2007 |
Bedford, MA |
$1495.00 |
To register for any class, simply
complete the enrollment form, and fax it to: 781-266-3706. Class size is limited
to 12 students. Empirix accepts purchase orders, checks or credit cards for payment.
Please call 781-266-3306 with any questions.
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