Empirix in the news

11/20/2009
Overcoming Challenges in SIP Trunking Migration 
TMCnet
There has been a lot of talk about SIP trunking throughout the telecommunications industry as it offers enterprises easier infrastructure integration and management as well as increased scalability. At the same time, this technology can also deliver significant cost savings, flexibility and better integration with other business applications.
10/27/2009
VoIP in the Contact Center 
Connections Magazine
In a competitive marketplace, businesses are working hard to avoid any drop in profits, whether it is associated with losing customers or by incurring additional costs to recover lost customers. One way to increase both customer satisfaction and revenue is to offer the best possible experience...
10/23/2009
Be assured on VoIP peering 
European Communications
Operators that have VoIP Peering relationships need to ensure that any service issues are identified and corrected before they affect service levels and customer relationships...
10/07/2009
Delays in projects cost contact centres dearly 
Call Centre Helper
A new survey has shown that technology project glitches have a dramatic impact on costs of contact centre projects. The study, conducted by the Customer Experience Foundation (CEF) and sponsored by Empirix, paints a picture of an industry where project delays and budget overruns have become an accepted part of rolling out new IT solutions...
9/22/2009
Technology project over-runs could hike costs 
Microsoft.com
A survey conducted by the Customer Experience Foundation (CEF) and sponsored by Empirix found that the financial implications of delays to technology projects are largely overlooked by businesses...
9/22/2009
The high price of technology failure 
ComputerWorld
A new study has revealed the hidden costs of technology failures with 25 percent of contact centre projects suffering cost overruns and delays, not helped by the chronic lack of testing...
9/21/2009
Survey reveals hidden price of technology failures 
CIO
A new study has revealed the hidden costs of technology failures with 25 percent of contact centre projects suffering cost overruns and delays, not helped by the chronic lack of testing...
8/12/2009
QoS, QoE and Bandwidth Management 
TMCnet
Quality of Service (QoS) is merely about metrics: packet delay, loss and jitter. Certainly delay and loss are critical because of a recent increased boom in the use of conferencing applications: videoconferencing, internal/external webinars/webcasts, etc...
8/10/2009
Verscom Deploys Empirix's Hammer XMS to Optimize Network Operations Efficiency 
TMCnet
The ability to optimize network operations efficiently while assuring customer service quality has been a major selling point for Empirix and its Hammer XMS...
7/14/2009
Speech Solutions: Product: Empirix's Hammer On-Call Solution 
SpeechTek
BUSINESS PROBLEM: Your new interactive voice response system is up and running, but how can you be sure it’s actually working, and what can you do to improve it? TECHNOLOGY SOLUTION: Product: Empirix’s Hammer On-Call Solution...
7/8/2009
Manx Telecom to provide quality insurance system for new IMS network 
IMS Vision
Manx Telecom, part of the Telefonica group and the Isle of Man's largest telecommunications and Internet provider, has selected Empirix to provide service quality assurance for its new IMS network.
7/7/2009
Empirix launches custom quality-assurance test platform 
Test & Measurement World
Empirix Testing as a Service is a quality-assurance solution for business-critical contact centers that have recently installed new platforms or are upgrading to new technology. It combines Empirix products and professional services that are tailored to meet an organization's unique need...
7/1/2009
Test & Measurement - A Preponderance of Evidence 
CED Magazine
"That's something Empirix has based our whole business on – the quality experience, from end to end," said Tim Moynihan, a vice president of marketing for ...
6/24/2009
Empirix Testing as a Service Now Available for Contact Centers 
TMCnet
Empirix Inc., a provider of service quality assurance solutions for new IP communications, has announced the immediate availability of Empirix Testing as a Service.
6/24/2009
Empirix adds 'pay as you go' testing for contact centers 
FierceVoIP
Empirix, an IP communications testing company, announced Empirix Testing as a Service, which is designed as a way for large contact centers to validate the performance of their voice services and the quality of the user experience while using a "pay as you go" model. The new service uses Empirix's Hammer testing technology and the company's expertise in addressing contact center performance issues to provide custom solutions that fit the organization's specific testing needs...
6/24/2009
Empirix Releases Empirix Testing As A Service, A Completely Flexible, Custom End-to-End Testing Solution 
Byte and Switch
Empirix Testing as a Service combines Empirix's technology breadth with deep testing expertise to help contact centers ensure a quality customer-agent experience at low cost...
6/24/2009
Empirix Offers Hammer Testing as a Service 
Opus Research
“On-demand” services are a sign of the times as financial pressures lead companies to avoid capital expenses without compromising the quality of services offered customers or the quality of life for employees. Risk reduction is a big part of the decision process as well. Customer care support infrastructure has become fragile (some would say “brittle”) when trying to accommodate changes in delivery channels (from phone to Web to social media to mobile devices and any mixture that customers can conceive)...
6/24/2009
Empirix launches call centre testing service 
Call Centre Clinic
Empirix Inc, the market leader of service quality assurance solutions for new IP communications announced the immediate availability of Empirix Testing as a Service, a combination of best-in-breed Empirix products and professional services that are tailored to meet an organization's unique needs...
6/19/2009
A Look at VoIP Testing Solutions 
TMCnet
The coming of IP Communications to the world’s networks means that not just service providers and enterprises, for communications equipment manufacturers and communications software applications developers must take into account a complex, hybrid TDM / packetized network and how this impacts on Quality of Service (QoS) and Quality of Experience (QoE)...
6/11/2009
FierceVoIP Highlights Hammer SIP Trunk Tester Launch 
FierceVoIP
"Empirix has once again proven its market leadership and innovation by developing a first-to-market test solution that is specifically designed to ensure superior service quality over SIP/IP infrastructure," Frost and Sullivan analyst Olga Yashkova said in a press release on the topic published by Empirix.
6/1/2009
Nine tips to improve your customer experience 
Call Centre Helper
Many companies are looking to improve their customer experience. To help you with a few ideas we asked a number of our readers for their tips on how to improve customer experience – including a few from Empirix’s Sue Andersen.
5/27/2009
Who, What, Where 
Boston.com
Fred Sammartino and Timothy Moynihan have new executive jobs at Empirix Inc., a Bedford company that specializes in service quality assurance solutions for new IP communications.
5/25/2009
Empirix introduces Hammer Edge user behaviour emulation tool 
TMCnet
Empirix Inc, a provider of service quality assurance solutions for new IP communications, has announced the immediate availability of Hammer Edge, an intelligent, high performance realistic behaviour emulation tool.
5/22/2009
Uncover Network Problems
Processor.com
Network difficulties are often the bane of an IT manager's existence; if the network sputters for even a few moments, it can put applications, storage, and other resources at risk, not to mention prompt a rash of user support calls. Here are some tips for finding network problems before they turn into nightmares - including one from Empirix's Sue Andersen.
5/21/2009
IP Network Testing Gets Real
Von Magazine
The explosion in video and voice traffic over IP networks is testing those systems in novel ways, and test and measurement vendors are hurrying to release new products and new technologies to help service providers, and network gear makers, assure that users are actually getting the experiences they expect...
5/15/2009
Monitoring the Customer and Agent Experience
CustomerThink
It's happened to everyone - that bad experience with customer service that you shared with all your friends. The call where you had to wait "on hold" forever. The call where the agent wasn't very helpful in addressing your issue and even he was frustrated by the tools he had to work with. The call that made you think, "Maybe I should take my business elsewhere."
4/14/2009
Empirix Lands 2009 Global VoIP Test & Monitoring Equipment Market Award
TMCnet
Empirix Inc. has been snapping up awards in recent years for its VoIP Testing and Monitoring solutions and this week were forced to make more room on the trophy case yet again when research firm Frost & Sullivan honored the company with its 2009 Global VoIP Test & Monitoring Equipment Market Leadership of the Year Award.
3/18/2009
JDSU integrates Empirix monitoring tech
CED
JDSU and Empirix have integrated the latter's content traffic and signaling-layer monitoring product with the former's service assurance platform.
3/18/2009
Empirix Lends JDSU a 'Hammer'
xchange
JDSU's (JDSU) service assurance platform, NetComplete, now includes Hammer XMS from Empirix. The companies say the integrated solution helps service providers deliver the highest quality service over broadband/IP wireline and wireless networks.
3/16/2009
A balancing act: KPIs and the balanced scorecard
Mycustomer.com
The recession has prompted many organisations to trim the fat from their business practices but how can companies ensure the cut backs don't mean cutting down on customer service? Verity Gough argues that using a balanced scorecard to inform company KPIs is one way of keeping things in check.
3/5/2009
Empirix to Present Best Practices for Ensuring IP Telephony Voice Quality
TMCnet
After years of helping organizations adopt complex communications solutions with confidence, Empirix is setting the agenda in the Contact Center Solution space. The Massachusetts-based Empirix today announced that Brian Gollaher, senior product manager at Empirix will participate in a panel session entitled, "Troubleshooting IP Telephony Networks" on Tuesday, March 31.
2/26/2009
Empirix Voice Application Testing and Monitoring Enabling Adoption of Complex, New Technology
TMCnet
After a successful demonstration of its voice application testing and monitoring capabilities at the MSF Global Multi-Vendor Interoperability event, Empirix was able to reflect on its success and looked forward to gearing up for 2009.
2/10/2009
Empirix ensures multi-vendor interoperability at GMI 2008
IMS Vision
Empirix, a provider of voice testing and monitoring solutions for NEMs, service providers, and enterprises, has successfully participated at the MSF Global Multi-Vendor Interoperability event.
1/23/2009
Empirix Extends Contact Center Testing and Monitoring Lifecycle
TMCnet
As voice application testing and monitoring solutions player Empirix extend its business through effective partnerships, it has leveraged its contact center testing and monitoring solutions throughout the technology lifecycle.
1/15/2009
IMS TEST AND MONITORING - Figuring out the standards
European Communications
Ensuring the effectiveness and reliability of complex next generation networks is a major test and measurement challenge. Nico Bradlee looks for solutions.
 
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