Empirix Receives 2008 Product of the Year Award - Presented by Customer Interaction Solutions® Magazine
OneSight for Contact Centers Honored for Outstanding Innovation
Bedford, MA, (Feb. 23, 2009) — Empirix announced today that OneSight for Contact Centers has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (http://www.cismag.com/), the leading publication covering CRM, call centers and teleservices since 1982.
Empirix’s OneSight for Contact Centers™ is the only contact
center management solution designed to identify and resolve problems found in
the complex technology of today’s contact centers. By continuously
monitoring the customer and agent experience, OneSight for Contact Centers can
detect problems before they affect either user. By combining this
proactive application and infrastructure monitoring with extensive trouble
shooting capabilities, One Sight for Contact Centers significantly reduces the
time to find and repair problems when they occur and ensures Contact Centers are
delivering the maximum value to the enterprise. In addition, the powerful
web-interface is easily tailored to provide the right information to the right
person at the right time.
“We are honored to receive this award from
such a well-respected industry publication,” said Jeff Weil, General Manager of
Contact Center Solutions at Empirix. “Many enterprises have realized that by
proactively monitoring their Contact Center technology, they can find problems
before they affect their most valuable asset, their customers. As a result,
OneSight for Contact Centers plays an important role in helping organizations
increase customer satisfaction – a key to surviving today’s challenging economic
climate.”
“I am pleased to honor Empirix for their hard
work and accomplishments. Their commitment to quality and excellence benefit the
contact center experience as well as ROI for the companies that use them,” said
Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer
Interaction Solutions. “For 11 years, Customer Interaction
Solutions magazine has recognized the companies which demonstrate
excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com/.
About Empirix, Inc.
Empirix is the leading provider of
voice testing and monitoring solutions for network equipment manufacturers,
service providers, and enterprises. The world’s best companies rely on Empirix
to guarantee the quality, reliability and value of their communication networks,
applications and services. As the only company with solutions that span the
technology development and deployment life cycle – from testing
in R&D labs through monitoring the end-user experience –
Empirix possesses unparalleled expertise in Contact Center applications, Unified
Communications, VoIP, IMS, and NGN. To learn more about the company, visit http://www.empirix.com/.
About Customer Interaction Solutions
Since 1982, Customer Interaction
Solutions (CIS) magazine has been the voice of the call/contact center,
CRM and teleservices industries. CIS magazine has helped the industry
germinate, grow, mature and prosper, and has served as the leading publication
in helping these industries that have had such a positive impact on the world
economy to continue to thrive. Through a combination of outstanding and
cutting-edge original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology through our
highly valued awards, Customer Interaction Solutions strives to
continue to be the publication that holds the quality bar high for the industry.
Please visit http://www.cismag.com/.
About TMC
Technology Marketing Corporation (TMC) is an
integrated global media company helping our clients build communities in print,
in person and online. TMC publishes Customer Interaction
Solutions, INTERNET TELEPHONY,
Unified Communications, and IMS Magazine. TMC is also the first publisher to test new
products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is
the leading source of news and articles for the communications and technology
industries. TMCnet is read by three million unique visitors each month
worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call
Center 2.0 Conference and Communications
Developer Conference.
For more information about TMC, visit http://www.tmcnet.com/.
Company Contact:
Nichole
Berg
781-266-3383
nberg@empirix.com
TMC Contact:
Jan Pierret
203-852-6800, ext.
228
jpierret@tmcnet.com
