Hammer Performance Assurance for Cisco Unified ICM Testing Service
Proactive Performance and Customer Experience Testing of Cisco Unified Contact Center Environments
The Hammer Performance Assurance for Cisco Unified Intelligent Contact Management (HPA–Cisco ICM) Testing Service is a joint offering from Empirix and Cisco that provides you with the ability to test and verify the routing of incoming calls and corresponding CTI data under load conditions for new or modified Intelligent Contact Management implementations.

• Hammer Performance Assurance for Cisco Unified ICM Testing Service datasheet

 

Hammer Performance Assurance for Cisco CVP Testing Service
Proactive Performance and Customer Experience Testing of Cisco Unified Customer Voice Portal Environment
The Hammer Performance Assurance for Cisco Unified Customer Voice Portal (HPA–Cisco CVP) Testing Service is a joint offering from Empirix and Cisco that provides you with the ability to test and verify the performance and scalability of your contact center self-service applications under realworld conditions.

• Hammer Performance Assurance for Cisco CVP Testing Service datasheet

 

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