What Nortel does

Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information.

Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges.

Working together

Nortel Global Services organization and Empirix have partnered to create and deliver monitoring solutions specific for Nortel's Contact Center environments. The combined expertise has led to unique and powerful solutions that enable customers to confidently deploy contact center technologies that meet or exceed their expectations.

Offering

• Proactive Monitoring Service for both Contact Center and Self Service Service (IVR)platforms. A 24X7 service that tests the operational availability of critical sub-system components.

 

Empirix is a member of the Nortel Open Developer Partner Program.

 

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