What Genesys does

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources.

Genesys and Empirix, working together

Genesys and Empirix have partnered to create and deliver lifecycle testing and monitoring solutions specific for Genesys environments. Our combined expertise has led to unique and powerful solutions that enable customers to confidently deploy contact center technologies that meet or exceed their expectations.

Offerings

• Hammer Performance Assurance for Genesys Voice Self-Service Testing Service
• Hammer Performance Assurance for Genesys CTI Testing Service
• OneSight Voice Watch^SM for Genesys CTI Service
• Hammer Virtual Agent Simulator (VAS) for Genesys

 

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