Service Assurance for the Contact Center

Empirix contact center solutions leverage industry best practices throughout the technology lifecycle: planning, assessment, and development; focused testing during roll-out; and on-going testing and monitoring.

With Empirix solutions, organizations can take a comprehensive approach to contact center testing and management—from pre-deployment testing to customer experience monitoring—to identify problems before customers or agents are affected.

• Hammer Contact Center Testing Solutions offer an automated, thorough approach to feature, function, regression and load testing of contact center applications.

• OneSight Management Solutions are the only proactive monitoring solutions designed for contact center technology providing a powerful combination of application-level and infrastructure performance data in a Web-based interface.

• Our Managed Services Offerings provide Empirix expertise and experts to test and to monitor your applications using proven methodologies and Hammer technology.

Empirix testing and monitoring solutions deliver service assurance for contact center environments—helping to ensure availability, reliability and voice quality throughout the technology lifecycle.

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"Empirix’s Hammer solutions allowed us to automate around 95% of our testing. Overall, we automate between 30% and 35% of all test activities. This automation has allowed us to slash the exorbitant integration effort and costs. We’re very satisfied indeed." Read the case study for more.

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