Hammer Audio Diagnostics
Improve your call center diagnostics with automatic call recording
Hammer Audio Diagnostics is a diagnostic add-on to the Hammer CallMaster™ and OneSight® Voice Engine that makes test call development, call routing diagnostics, and contact center call monitoring simpler, faster, and more thorough.
Call recording capabilities can be included in Hammer CallMaster test scripts directly from a call flow diagram. Leveraging patented path generation technology to find all paths through a call flow diagram, call recording and playback of the call makes finding problems much simpler. Hammer Audio Diagnostics enables users to access the recordings of failed calls with the click of a mouse, and can easily make recordings available to share with others for assistance in diagnostics.
With Hammer Audio Diagnostics, you can:- Implement faster testing and debugging of call center applications
- More easily generate test call scripts when the generated calls can be heard
- Improve diagnostics through playback of actual calls - hear where and why a call fails
- Enhance credibility during the testing and monitoring process
- Increase your ability to determine where in the carrier network a call fails - hear the tones, ring-backs, and error messages provided by the carrier
