VoIP and Fixed Line

Proactively diagnose complex service issues and revolutionize operations.

Empirix xCentrix Analytics for VoIP enables smarter decisions throughout an organization. It transforms multiple streams of network, customer, and operational data into intelligence and presents it in a way that is meaningful to each unique user. Leveraging our tremendous VoIP knowledge, we created a vast array of packaged analytics reports that do more than simply display a string of statistics. For more free form analysis, users can drill into micro events or layer multiple data points and KPIs to reveal hidden trends. There is no need to wait for queries results; Empirix delivers findings instantaneously.

Empirix analytics provides actionable business intelligence for tightly controlling costs, resolving complex issues, predicting customer trends and optimizing network investments. Along with smarter day-to-day decision making, Empirix provides VoIP and fixed line service providers with important insight to uncover hidden revenue opportunities and new business models that create a long-term advantage.