Service Assurance for the Contact Center

Empirix contact center solutions leverage industry best practices throughout the technology lifecycle: planning, assessment, and development; focused testing during roll-out; and on-going testing and monitoring.

With Empirix solutions, organizations can take a comprehensive approach to contact center testing and management—from pre-deployment testing to customer experience monitoring—to identify problems before customers or agents are affected.

• Hammer Contact Center Testing Solutions offer an automated, thorough approach to feature, function, regression and load testing of contact center applications.

• OneSight for Contact Centers are the only proactive monitoring solutions designed for contact center technology providing a powerful combination of application-level and infrastructure performance data in a Web-based interface.

• OneSight for Web monitors the performance of a company's Web applications to ensure the best possible Quality of Experience for end users. OneSight tracks the performance of your Web applications, managing user transactions and the operation of components such as servers and network devices, detecting changes that could jeopardize application performance.

• Our Managed Services Offerings provide Empirix expertise and experts to test and to monitor your applications using proven methodologies and Hammer technology.

Empirix testing and monitoring solutions deliver service assurance for contact center environments—helping to ensure availability, reliability and voice quality throughout the technology lifecycle.

• Read the case study for more.

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