Contact Center Testing
Optimizing the contact center
Today’s customers demand fast, convenient service and the organization that best meets this need enjoys greater loyalty and higher sales. Multi-channel contact centers give customers the freedom to choose their preferred method of communications (phone, email, chat, text, etc…). Integrating agent systems with multiple enterprise applications and presence engines for quick access to experts significantly speeds resolution rates. With IP communications, you can make every customer interaction an opportunity to forge a long-term relationship, increase revenue, and lower costs.
Empirix Testing as a ServiceSM
This quality assurance solution is designed specifically for business-critical contact centers that have recently installed new platforms or are upgrading to new technology. This comprehensive, flexible testing solution works within OPEX budgets to combine the power of Empirix testing products and services with the expertise of consultative services to ensure the ROI of a contact center software investment.
Hosted Testing Services for Contact Centers
Delivered by Empirix experts using our hosted Hammer equipment, our managed services ensure that your voice applications meet your performance goals and customer expectations. These contact center quality solutions cover the entire deployment lifecycle from benchmarking and base lining, through pre-deployment testing with Hammer On-Call® and Hammer Performance Assurance solutions to ongoing post deployment monitoring with Voice Watch®.
In addition, Empirix Proactive Communications Assurance service provides an independent and holistic test methodology for Network Equipment Manufacturers (NEMs), System Integrators (SI’s) and organizations deploying outbound technologies for performance and regulatory compliance. It validates compliance, the overall performance of the solution and the quality of user experience so that business-critical outbound solutions deliver the most business value in the least startup time.
Hammer Test System
The unsurpassed industry standard solution for testing contact center applications, the Hammer Test System provides your team everything they need to perform feature, regression and load testing of contact center applications.
