Contact Center Perform Assure peak performance and optimize customer experience with a master view of all contact center interactions. Empirix OneSight for Contact Centers offers end-to-end monitoring of all contact center systems (SBC, voice response, routing, agent desktop, etc.) for comprehensive insight into customer experience. A combination of active and passive contact center monitoring techniques allows you to identify – and correct – issues before they reach customers. For a complete understanding of multichannel solutions, Empirix provides analysis of voice, video, and data quality – from customer to agent and back again. Empirix empowers you to effectively monitor and diagnose problems in complex contact center environments. This ensures higher service availability and a better customer experience.