Empirix Hammer IP

IP Communications and Contact Center Testing

Empirix is the only company capable of complete, end-to-end testing of IP-based networks including contact center, unified communication, and conferencing, solutions. Empirix Hammer IP provides complete validation of application performance with load, regression, and interoperability testing. It also provides customer experience assessment and media quality analysis to preempt business-impacting issues.

Empirix Hammer IP is the most flexible communications and contact center test solution available, capable of handling multiple technologies (VoIP, IMS, NGN), customer behaviors (making calls, reading emails, accessing mobile services, opening web pages), and services (voice, video, data) in a single test plan. It is highly scalable for both enterprise and carrier-grade deployments.

With end-to-end communications network testing, Empirix accurately pinpoints the source of problems and provides a final go/no analysis for software updates, system upgrades, and new solutions. Companies can quickly and confidently leverage IP technology, without negatively impacting customers.

Benefits
Features
Specifications
Applications

Easily identify the source of problems and eliminate finger pointing
Keep projects on time and on budget to maximize ROI
Proactively assure optimal performance and a great user experience
Prevent costly correction of post-deployment issues
Realize the full value of technology investments

Performs end-to-end testing of complex IP-based solutions
- Contact centers and Unified Communications
- Customer and agent experience analysis
- Application performance
- Quality of Service for voice, video, and data
- SBCs and SIP trunking deployments
- VoIP and mobile broadband
Scales easily for enterprise to carrier-grade testing
Supports multiple codecs and media types in a single test plan
- VoIP, SIP, IMS, NGN, LTE, and Unified Communications testing
Provides complete flexibility to simulate a wide range of user behaviors
- Phone calls, emails, video streaming, chat, web sessions and more
Offers a single platform and common interface for feature, load, interoperability, media quality, and signalizing analysis
Provides active and passive verification and analysis of voice and video quality
Assess security vulnerabilities as well as performance
Ensures that issues are fully corrected with an automated, repeatable method for testing
Provides flexible test creation and execution options
- Powerful Command Line Interface (CLI) and scripting interface for automation, remote control, and regression testing
Integrates completely with Empirix Hammer TDM for assessing mixed environments

Signaling Protocols
- Supports SIP UA, IMS SIP UE, SIP I+T, SIGTRAN, MGCP, NCS, H.248/Megaco, H.323, Avaya’s H.323, Cisco’s SCCP (Skinny), QSIG, Clear Channel (No Call Control), and Nortel’s UNIStim
- Transport over UDP and TCP, IPv4 and IPv6, and TLS for secure transport
- Unique endpoint emulation using IP address, MAC address, and VLAN tagging
- Mixed protocol configurations supported
- Highly configurable message content and sequence

Media Capabilities
- G.711 A/µ-law, G.722, G.722.2 (AMR-WB), G.723.1***, G.726, G.729A, GSM-AMR (AMR-NB), GSM-EFR/FR, EVRC0, iLBC, Speex, RFC 2833, and user-defined codecs for voice and tones
- H.263/H.263+, H.264 (MPEG-4 pt. 10) including HD (720p and 1080p resolution), and MPEG-4 pt.2 codecs for video
- T.38 Fax
- T.30 Fax pass-thru
- Silence suppression detection using RFC 3389, G.723.1A, and G.729B
- Multiple true voice and video clips
- Unique DTMF string validation on every channel
- Reference-based voice quality using ITU-T P.862.2 (PESQ*) and MOS (MOS-LQO)
- Non-reference-based voice quality using E-model (R-factor) and MOS (MOS-LQE) with up to five mapping scales
- Non-reference-based video quality with MOS-V
- Advanced speech recognition**
- Call recording
- Full RTP, Secure RTP (SRTP), and RTCP metrics for every call
- Narrowband and Wideband codecs support for media quality testing

Scalability
- Delivered in four to 32,000 endpoints for a single server
- Scales to around 300,000 endpoints with use of Master/Mega-Controller for single point of control
- Manage 20+ Hammer systems with single point of control from Mega-Controller

Hammer IP User Interfaces
- CallMaster, Empirix’s Industry-leading voice application test environment, provides flexible test development, debug, scheduling, and reporting capabilities for validating contact center self-service applications such as voice response solutions
- TestBuilder simplifies load testing with an easy-to-use interface, creating test scripts via a ladder diagram; all scripts are protocol-independent
- Empirix Hammer Visual Basic provides a user interface for developing and executing advanced test scripts

Real-Time Monitoring and Reporting Capabilities
- Provides real-time monitoring and reporting of registration and call statistics
- Monitors activity on all channels or a single channel
- Provides statistics on any pair of endpoints
- Offers comprehensive report set and data management options
- Includes pre-defined test reports for simplified test analysis
- Exports data to other applications for customized user report

Empirix Hammer Call Analyzer for VoIP Debugging and Troubleshooting
- Advanced, protocol-aware capture, search and filtering
- Real-time, multi-stage, multi-protocol call flow display
- Automatic call association across signaling domains
- RTP media quality analysis, voice and video quality scoring, save and playback
- Full VoIP protocol decodes
- Easy trace import and export

Signaling Editor
- Customize state machine behavior and message content
- Flexible state based architecture provides comprehensive state machine customization capability
- Develop state machines to handle call flows specific to your applications and device under test
- Create your own message or call flows, or customize existing ones
- Import messages from Empirix Hammer Call Analyzer or third-party protocol analyzers

2U Rack Mount Chassis Specifications
- 19" rack mounted server
- 3.5" height, 18" width, 24" depth
- AC powered: 90 to 264Vac, 47 to 63Hz, 5.0 to 9.8A
- Optional 2 Fiber or Copper Gigabit ports
- 2.0 GHz Quad Core Dual XEON processor with 1.33 GHz Front-side bus
- 4 GB RAM
- 250 GB Hard drive
- 32-bit Windows 2003 Server Standard R2
- 4 x 10/100/1000 Ethernet NIC

Customer Supplied Hardware and Operating System Requirements
- For systems with up to 120 feature endpoints:
- For systems with 120 to 500 feature endpoints:

*PESQ® software included in this product is protected by copyright and by European, US and other patents and is provided under License from Psytechnics Limited. “PESQ” is a registered trade mark of Psytechnics Limited.

**Speech recognition technology provided under license from Nuance Communications, Inc.

***France Telecom G.723.1 patents license

Customer experience analysis
Contact center performance, regression and interoperability testing
- IVR, ACD, agent desktop, CRM, predictive dialer
Unified communications functionality and performance testing
- IP PBX, voice, video , chat, presence, web
Carrier services quality and performance testing
Quality of Service
- Voice, video, data
Media servers
SIP trunking
SBCs, gateways and controllers
IP Centrex and IP PBXs