Empirix OneSight Unified Communications Monitoring Assure a user customer experience and optimize performance with end-to-end Unified Communication (UC) monitoring. Empirix OneSight for Unified Communications Monitoring provides a comprehensive, centralized view of multichannel solutions, UC applications, and enterprise network operations. It measures voice, video, and data quality in a single solution and quickly isolates interoperability problems. Empirix OneSight for Unified Communications Monitoring is the only solution to combine passive and active monitoring techniques for proactively identifying problems before they impact users. Empirix keeps UC solutions performing at their highest levels to assure continued availability and protect against revenue leakage. Benefits Features Specifications Applications Provide a consistent, excellent customer experience Predict issues and fix them before they impact customers Speed troubleshooting and reduce support costs Optimize performance to tightly control cost per call Realize the full value of technology investments End-to-end monitoring of complex IP-based UC solutions SBCs and network edge devices Quality of Service for voice, video, and data Network performance Proactive issue detection with active monitoring Inject specific traffic patterns into the environment and measure results Test end-to-end performance or isolate specific applications Real-time dashboards customizable for user needs Drill down into micro-events Key performance indicators Alerts and actions plans for fast resolution of problems Reports packet loss, jitter, and RTT Custom compound metrics for more intelligent monitors Call recording for hearing the actual voice quality of monitored calls Intelligent search function for identifying issues associated with specific failure states SNMP Interface to support third-party management systems Application level monitors: DNS, Event Log, FTP, JDBC, JMX, LDAP, Perfmon, Ping, SMTP, SNMP, URL, WMI Active transaction protocols: SIP, H.323, Avaya H.323, UNISTim, Cisco Skinny Active transaction codecs: G.711, G.729A, G.729B, G.723 Active Transaction DTMF: In-band, out-of-band (RFC 4733) Passive monitoring protocols: SIP, H.323, MGCP, Megaco, Diameter, SS7, ISDN Passive monitoring codecs: G.711, G.729A, G.729B, G.723 Measure true user experience Determine IP network performance End-to-end view of the entire solution SBCs and network edge devices Multichannel, web, and chat solutions Agent desktop, presence, CRM, and database connectivity Real-time voice quality and video analysis Assess interoperability between all network, enterprise, and UC elements