Empirix E-XMS Video Service Assurance Monitoring Solution Consumer demand for anytime, anywhere video is driving an unprecedented volume of traffic over fixed and mobile networks around the globe. Multi-service environments supporting video delivery are extremely complex and many factors can affect quality. Operators need complete visibility to quickly troubleshoot issues and ensure a great customer experience. By correlating QoS (Quality of Service), QoE (Quality of Experience), and control plane metrics, Empirix E-XMS for Video end-to-end monitoring solution provides the most complete picture of video performance available. It also offers an analysis of the impact video traffic load has on other services. Empirix E-XMS for Video pinpoints issues in complex environments and proactively predicts service degradation issues before they affect customers. With total visibility into network performance and customer behaviors, operators can make smarter decisions regarding marketing, infrastructure investments, and plant expansions. Benefits Features Specifications Applications Understand all aspects of video quality and customer experience Quickly troubleshoot complex issues in multi-service networks Secure a competitive edge by rapidly deploying new services Optimize infrastructure investments by identifying bandwidth and quality issues Gain complete visibility into how customers are utilizing video services End-to-end analysis of video quality Quality of Experience - the perception of the viewer Quality of Service - the performance of the transport network Transaction Control or UX - the ease of viewer access to content Seamless integration with Empirix E-XMS voice and data capabilities for complete, end-to-end analysis of multi-service networks in one platform Voice, video, and data services LTE, 3GPP, CDMA, IMS, SS7, VoIP, and more Predictive analysis for detecting issues before they impact customers Real-time dashboards and troubleshooting tools Drill down into micro-events Intelligent database indexing Programmable alarms SLA verification User defined reports Flexible framework requires simple software update to accommodate new technologies, protocols, and services as they are added to the network Active monitoring options for testing overall network performance or specific interactions, applications, services or connections Seamless integration with Empirix xCentrix Analytics Solutions Smarter investment decisions for plant expansion projects Strategic understanding of customer preferences QoS (Quality of Service) metrics: ETSI TR 101-290 priority 1 and 2 and performance class, bandwidth, video packet loss, sequence and duplication errors, video frame arrival time and jitter, signal-to-noise ratio, video transmission quality with identification of unicast, multicast and broadcast video. QoE (Quality of Experience) metrics: MOS (Mean Opinion Score) for video, audio, and AV interaction, detection of static, frozen image and no content images, video recording, and playback with user-configurable triggered capture. For deeper analysis of video and audio issues, Empirix reports codec type, MPEG group of pictures, detection of progressive or interlaced video, number of frames per second, and aspect ratio. Control plane metrics: Empirix supports the analysis of IGMP (for IPTV multicast joins - channel change), RTSP (for video on demand commands) and HTTP (for web and mobile video). The system provides success/failure information, service host and client information, URL, session identifiers, HTTP error codes, transaction start and end times, and analysis of authentication requests. Correlation with transport layer: Supplementing its rich video analysis capabilities, Empirix analyzes the performance of the IP and mobile network parameters providing information about mobile subscriber identity, access point, radio network node, area code, and device identifiers. Real-time monitoring and troubleshooting Mobile Broadband and MNOs Fixed Network Operators and IPTV Providers Content Providers and Broadcasting Companies Trending and analysis Planning and engineering Marketing and customer preference understanding