Empirix E-XMS VoIP and Fixed Line Network Monitoring Services Empirix E-XMS for VoIP and Fixed Line ensures a great customer experience and speeds troubleshooting with end-to-end monitoring of an operator’s entire network. For complete visibility, Empirix E-XMS for VoIP and Fixed Line offers a single architecture for monitoring and analyzing voice, video, and data services including full correlation of user, control, and transport plane data. Empirix E-XMS for VoIP and Fixed Line is uniquely able to follow communication events from start to finish, regardless of network technology or service delivery method. As a result, we supply clarity around the complex factors affecting customer experience and overall network performance. Benefits Features Specifications Applications Assure a great customer experience and reduce churn Minimize downtime by quickly isolating and diagnosing service disruptions Edge competitors by rapidly deploying new services Optimize infrastructure investments by identifying bandwidth and quality issues Gain complete visibility into how customers are utilizing network resources Complete, end-to-end monitoring of the entire network in one view Voice, video, and data services SS7, VoIP, IMS, SigTran, LTE, and more Correlation of user, transport, and control planes Interoperability across multiple environments Quality of Service (QoS) Quality of Experience (QoE) Quality of Application (QoA) Circuit and Packet Switched Predictive analysis for detecting issues before they impact customers Real-time dashboards and troubleshooting tools Drill down into micro-events Intelligent database indexing and integrated event ladder visualization Programmable alarms SLA verification User defined reports Advanced framework requires simple software update to accommodate new technologies, protocols, and services as they are added to the network Active monitoring options for testing overall network performance or specific interactions, applications, or services Empirix products offer simultaneous analysis of different protocols over multiple interfaces and technologies: Voice over IP (VoIP) SIP, H.323, H.255, and H.245 with RTP and RTCP support IPTV, Video on Demand, and Video Communication based on Unicast such as RTSP and Multicast, with transport streams over RTP and UDP; different coding systems such as MPEG-2, MPEG-4, H.264, H.263, MP3, and WM9 also supported Audio and video non-intrusive Quality of Service (QoS) scoring based on ITU G.107 E-Model (Empirix products run a G.107 algorithm on each RTP packet carrying audio or voice information; the Mean Opinion Score [MOS] is made per connection in real time and stored with the record) IP-Datacom PPPoE, VLAN, UDT, TCP, RTP/RTCP, SCTP, RSVP, Multicast, and over 300 IP-based services including DNS, Radius, HTTP, HTTPS, FTP, FTPS, SMTP, POP3, IMAP, IM, and more, all with DPI analysis Application Analysis Web, P2P, IM, Mail, FTP, OTT, Video, and Voice MDI measurement on video streams RFC4445 (MDI) is supported and Empirix products provide alarms and results on Delay Factor (DF) and Media Loss Rate (MLR) SS7-ITU TUP, ISUP, SCCP, TCAP, MAP (multiple releases), CAMEL, INAP (CS1 and CS2), and GSM A SigTran SCTP, M2PA, M2UA, M3UA, and SUA IMS Diameter, SIP-3GPP for video and audio calls, SIP-I, and COPS Media Gateways Megaco/H.248 and SIP-T UMTS-3GPP-GPRS IuPS, IuCS, GPRS, Gb, Gi, Gn, Gp, Diameter, Radius, Iub, Gx, Rx, and Gy LTE EPC and LTE Coverage S1, X2, S3, S4, S5, S6a, S8, S10, S11, S12, SGi, Sta, Swa, and Rx+ CDMA CDMA A8/A9, A10/A11, A12, A13, A14, A15, P?H, Pi, and P1 End-to-end network monitoring, service assurance and customer experience reporting for: Mobile Broadband and MNOs Fixed Network Operators Cable Operators and MSOs Residential and Business VoIP (as well as transport and/or data services) Video and IPTV Femtocells IP Core IMS LTE