Category: Solutions

Contact Center Assurance

Contact Center Chat

We perform stress testing and active monitoring of both the customer journey through your web portal down to the omnichannel skilled agent.

Automating voice and chat interaction at both ends enables you to measure the utilization of skilled agent positions under a variety of scenarios, giving you complete confidence of your business strategy aligning with your technological capabilities. 

IVR Testing

No matter what stage you're at in your development lifecycle. We have automated testing solutions that can emulate both devices and human behavior in labs or in production.

We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure proper Customer Experience.

Proactive Monitoring

Combine the measurement of actual call experience with the tracking and measurement of your technology components that support the user's transaction.

Reduce your mean time to repair by automatically finding the root cause of problems before your customers do.

Regression Testing

Use best practice methodologies to increase application coverage and reduce test execution times. 

Leverage our unique expertise to drive towards a more agile development and deployment methodology. 

You can deploy more features regularly and beat competitors to market with more useful customer experience journeys.

Screen Pop and CTI Testing

Detailed Performance metrics on Customer Experience Journeys through the IVR platform and how they are routed to skilled representatives.

Our methodology correlates  IVR experience with data delivery and agent experience at both the CTI and the desktop level.

Stress Testing

Deploy with confidence.  Too many problems arise in today's contact center only when under significant traffic and in specific use models.

Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability.

Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.

The Trusted Technology That Delivers Results

For over 20 years Hammer has been the trusted name in testing contact center and IP telephony solutions.

From the lab to the production environment, from pre-launch to post-production, Hammer lets you reduce risk, reduce effort, and accelerate testing and development.

Whether an on-premises solution or hosted by us, there is a configuration to suit your needs.

And, with the newest Hammer technology, you can even test in secure environments and take advantage of advanced speech recognition capabilities.

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Take advantage of active testing solutions for IP telephony and unified communications systems.

Active testing ensures you will be more proactive, uncovering faults or degraded services before customers are impacted.

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