Customer Experience Management

Customer Experience Assurance

Extract intelligence from your traffic data to make informed decisions that ensure positive customer experiences.

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Customer Experience Assurance

Contact Center Assurance

Automated testing to help you monitor, expand and deploy with confidence.

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Contact Center Assurance

In The News: The Continual Evolution of CEM

Featured in Pipeline Magazine: The Continual Evolution of CEM to the Experience Management Control Continuum

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In The News: The Continual Evolution of CEM

About Empirix

We deliver end-to-end, real-time visibility of users' and networks' behavior to companies around the globe.

  • 5 of the top 10 global banks use Empirix

  • 12 of the top 20 cable operators in North America are Empirix clients

  • 9 of the top 30 mobile operators have deployed the Empirix System Architecture

  • 8 of the top 10 healthcare organizations leverage Empirix

Solutions

Our goal: provide out-of-the-box capabilities that translate traffic data into the knowledge you need to make intelligent decisions and take action.

We are focused on overcoming your biggest problems and enabling your strategic objectives—and our solutions can help stakeholders throughout your organization.

Service Providers

Enterprise

Customer Experience Assurance (CEA)

In a 24/7 world, businesses set themselves apart by providing world-class services.

Whether you have mobile or fixed networks, get the knowledge required to ensure every customer has a high-quality experience.

End-to-End Visibility

The ability to provide real-time, network-wide monitoring, troubleshooting and optimization from the Core network out to the Radio Access Network is an imperative in a mobile world.

 

Contact Center Assurance

End-to-end assurance of an excellent call center experience requires a proven, trusted solution.

Find out how we help clients monitor, plan, and expand their contact centers with confidence.

Proactive Testing

Take advantage of active testing solutions for IP telephony and unified communications systems.

Active testing ensures you will be more proactive, uncovering faults or degraded services before customers are impacted.

Featured products

IntelliSight

The Knowledge to Take Intelligent Action

IntelliSight is the key to turning your billions of network data records into the knowledge you need to make intelligent decisions—both for your business and your customer-facing services.

IntelliSight provides unparalleled visibility of performance across your devices, services, locations, and networks. In essence, you get a complete picture of customer experience.

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Hammer

The Trusted Technology That Delivers Results

For over 20 years Hammer has been the trusted name in testing contact center and IP telephony solutions.

From the lab to the production environment, from pre-launch to post-production, Hammer lets you reduce risk, reduce effort, and accelerate testing and development.

Whether an on-premises solution or hosted by us, there is a configuration to suit your needs.

And, with the newest Hammer technology, you can even test in secure environments and take advantage of advanced speech recognition capabilities.

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Empirix Blog

Empirix Business Assurance Platform is Now Certified for Huawei’s FusionSphere Cloud Operating System

Jul 2, 2018

Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV

May 16, 2018

News

Empirix Business Assurance Platform is Now Certified for Huawei's FusionSphere Cloud Operating System

Jul 3, 2018

BILLERICA, MA – Jul 3, 2018 – Huawei Technologies Co., Ltd., a leading global provider of information and communications technology (IC...

Empirix vMSP is One of the First Solutions Certified for Telefónica’s UNICA NFV

May 16, 2018

Empirix virtual probe vMSP is fully compatible with Telefónica’s UNICA Network Function Virtualization (NFV) Infrastructure