Empirix: Customer Experience Management Solutions

Deliver customer experience excellence with network and user insights

We empower leading telcos and enterprises to improve CX via test automation, network visibility and intelligent analytics.


5 of the top 10
global banks

trust Empirix

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12 of the top 20
cable operators

in North America are Empirix clients


8 of the top 10
healthcare organizations

leverage our solutions


9 of the top 30 mobile network operators

have deployed Empirix system architecture

Explore Our Solutions

With our time-tested solutions and industry experts, Empirix partners with you to solve your biggest assurance challenges and support your strategic initiatives.

Advanced CX Analytics
Improve customer experience with near real-time intelligence.
Customer Experience Assurance
Next generation solutions that monitor and assure mobile and fixed network performance.
Contact Center Assurance
Proven voice test automation solutions for your contact center and enterprise environment.

News & Insights

Legacy Contact Centers Rushing to Cloud to Support Emerging Technologies
Major Transformation in Unified Communications Rapidly Accelerating in Rate and Adoption
The Anatomy of a 5G Network That Can’t Fail: Is Visibility Enough?

Success Stories

Positive family customer experience

Charter Communications improves QoE

Charter Communications, a popular North American telecommunications company, chose Empirix when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.

Happy caller

Impact Telecom gains unlimited network visibility

Impact Telecom is a leading, full-service telecommunications company comprised of a family of brands that deliver effective and flexible solutions to carrier, commercial and retail customers worldwide.

Ready to learn more?

Our dedicated sales and support teams are standing by.