See Hammer Ohm in action.
Hammer Ohm is a privacy-compliant, voice quality test automation and measurement solution that empowers contact center and IT teams to objectively evaluate the performance of remote employee home networks in order to intelligently analyze, classify and resolve the issues that impact productivity and customer experience.
With Hammer Ohm, you can:
- Quickly identify and mitigate the impact of home network issues on workforce productivity and customer experience
- Measure scope and business impact of network issues
- Maintain business continuity
- Increase operational agility
- Characterize productivity issues as technical or behavioural in order to action accordingly
- Determine appropriate corrective actions such as reassigning agents to other communication channels or redistributing workload