Tuesday, March 2nd, 12:30pm GMT
Learn how companies like HSBC, Verizon, and JP Morgan have reduced operational cost of servicing customers by up to 89% that drives up NPS
- How to ensure a positive work environment for a distributed workplace – what is true end-to-end monitoring to the remote agent?
- Proactively identifying customer and agent-impacting routing and CTI data delivery issues
- Importance of aligning your CX strategy with your testing strategy and the effect this has long term on your bottom line
- How customer experience is improved when a consistent CX is delivered across multiple touch points
