Coffee Talk Series

Tuesday, March 2nd, 12:30pm GMT

Learn how companies like HSBC, Verizon, and JP Morgan have reduced operational cost of servicing customers by up to 89% that drives up NPS

  • How to ensure a positive work environment for a distributed workplace – what is true end-to-end monitoring to the remote agent?
  • Proactively identifying customer and agent-impacting routing and CTI data delivery issues
  • Importance of aligning your CX strategy with your testing strategy and the effect this has long term on your bottom line
  • How customer experience is improved when a consistent CX is delivered across multiple touch points

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