Case Studies

Train Commuter

Amtrak automates management of speech applications

To control costs and provide superior customer experience, Amtrak invested in an Empirix monitoring solution.

Positive family customer experience

Charter Communications reduces network downtime

Charter Communications, a popular North American telecommunications company, chose Empirix when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.

Contact Center Team

Fortis ensures call center reliability with Hammer On-Call

Fortis chose Empirix Hammer On-Call to test and monitor its IVR, and to monitor the call center environment. 

Happy caller

Impact Telecom relies on Empirix service assurance to proactively accelerate MTTR

Impact Telecom is a leading, full-service telecommunications company comprised of a family of brands that deliver effective and flexible solutions to carrier, commercial and retail customers worldwide.

Couple taking smartphone selfie

Link Bermuda gains valuable insight into customer QoE

Thanks to Empirix, Link Bermuda has seen a decrease in the duration of time to discover the root cause of network or service issues.

Mobile CX

Manx Telecom uses Diagnostix for end-to-end visibility into customer experience

Manx Telecom selected Empirix Diagnostix to provide end-to-end visibility into customer experience, quality and root-cause across its mobile and next-gen networks.

Online shopper holding credit card

M&S Money relies on Empirix hosted services to ensure millions of credit card holders are happy

Leading financial services organisation relies on Empirix hosted service to ensure two million credit card holders are handled through its multi-site, high-volume virtual contact center.

Phone call

Securus Technologies improves QoE and troubleshooting capabilities

Securus Technologies, a Texas-based prison communications firm, chose Empirix when searching for ways to improve service availability and gain end-to-end visibility for better troubleshooting.

Young child on computer

Sparklight gains end-to-end network insight

Sparklight (formerly Cable One) leverages Empirix solutions for troubleshooting, root cause analysis and to better understand network issues that affect customer experience.

Cable Customer Experience

Swisscom ensures a great customer experience with Empirix testing and monitoring solutions

Swisscom, Switzerland’s leading telecommunications provider, has been supplying residents with telecommunications services—including mobile and fixed-line communications and network technologies—for more than 150 years. 

Satisfied Mobile Customer

T-Mobile uses Hammer Test System to ensure quality customer communications

Empirix’s Hammer Test System solutions empowers T-Mobile Germany to slash integration time and costs and ensure the quality of each new service

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