Case Studies


Train Commuter

Amtrak automates management of speech applications

To control costs and provide superior customer experience, Amtrak invested in an Empirix monitoring solution.


Couple

Charter Communications reduces network downtime

Charter Communications, a popular North American telecommunications company, chose Empirix when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.


Customer service representatives

Fortis ensures call center reliability with Hammer On-Call

Fortis chose Empirix Hammer On-Call to test and monitor its IVR, and to monitor the call center environment. 


Happy caller

Impact Telecom relies on Empirix service assurance to proactively accelerate MTTR

Impact Telecom is a leading, full-service telecommunications company comprised of a family of brands that deliver effective and flexible solutions to carrier, commercial and retail customers worldwide.


Brainstorming

Link Bermuda gains valuable insight into customer QoE

Thanks to Empirix, Link Bermuda has seen a decrease in the duration of time to discover the root cause of network or service issues.


Engineer

Manx Telecom uses Diagnostix for end-to-end visibility into customer experience

Manx Telecom selected Empirix Diagnostix to provide end-to-end visibility into customer experience, quality and root-cause across its mobile and next-gen networks.


Retail customer

M&S Money relies on Empirix hosted services to ensure millions of credit card holders are happy

Leading financial services organisation relies on Empirix hosted service to ensure two million credit card holders are handled through its multi-site, high-volume virtual contact center.


Quality of Experience and Digital Transformation

Ooredoo Global Services (OSG) optimizes services for wholesale carrier customers

OSG chose Empirix when researching service assurance solutions to monitor the quality and availability of its wholesale services.


Laptop

Securus Technologies improves QoE and troubleshooting capabilities

Securus Technologies, a Texas-based prison communications firm, chose Empirix when searching for ways to improve service availability and gain end-to-end visibility for better troubleshooting.


Team

Sparklight gains end-to-end network insight

Sparklight (formerly Cable One) leverages Empirix solutions for troubleshooting, root cause analysis and to better understand network issues that affect customer experience.


Busy contact center team

Swisscom ensures a great customer experience with Empirix testing and monitoring solutions

Swisscom, Switzerland’s leading telecommunications provider, has been supplying residents with telecommunications services—including mobile and fixed-line communications and network technologies—for more than 150 years. 


Satisfied customer

T-Mobile uses Hammer Test System to ensure quality customer communications

Empirix’s Hammer Test System solutions empowers T-Mobile Germany to slash integration time and costs and ensure the quality of each new service

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