Category: About Empirix
Case Studies
Overview
Empirix solutions are focused on driving value for our clients
See how Empirix has enabled clients across a variety of industries.
Amtrak Automates Management of Speech Applications with Empirix
In order to control costs and provide a great customer experience, Amtrak invested in an Empirix Monitoring Solution. Automating the monitoring system speeds discovery of issues so they can be fixed before they affect customers.
Empirix Ensures IVR and Call Center Solutions Remain Trouble Free
In order to provide complete, end-to-end testing and monitoring across its call center solutions, Angel.com invested in Empirix Testing and Monitoring Solutions. With instant alerts and complete visibility into issues, Angel.com can provide excellent customer service.
Fortis Ensures Call Center Reliability and Gains €313,920 in Benefits With Empirix Hammer On-Call
Fortis, ranked among Europe’s top financial institutions, is an international provider of banking and insurance services for personal, business, and institutional customers. The company has a market capitalization of €43 billion, and a presence in more than 50 countries.
Impact Telecom: Full-Service Telecommunications Provider
Impact Telecom relies on Empirix’s Service Assurance solution to proactively eliminate ticking time bombs in the network and accelerate the Mean Time to Recognize (MTTR) problems before they disrupt service and customers.
Manx Telecom: Cutting Edge Telecommunications
Manx Telecom selected Empirix E-XMS to provide end-to-end visibility into customer experience, quality and root-cause across its mobile and next-gen networks.
Marks & Spencer Money: UK's Leading Retailers of Clothing, Foods and Homeware
Leading financial services organisation relies on Empirix hosted service to ensure two million credit card holders are handled through its multi-site, high-volume virtual contact center.
Swisscom Assures a Great Customer Experience with Empirix
Swisscom invested in Empirix Testing and Monitoring Solutions in order to significantly improve the quality of its customer service, which directly and positively impacts the company’s ongoing success and technology leadership.
T-Mobile Germany Chooses Empirix to Ensure Customer Communication
T-Mobile uses Empirix Hammer Test Solutions to test new communications services in an automated, accelerated, and repeatable way. Empirix Hammer Test Solutions enable the company to cut integration time and costs, as well as ensure the quality of each new service.
