Amtrak automates management of speech applications
To control costs and provide superior customer experience, Amtrak invested in an Empirix monitoring solution.
Charter Communications reduces network downtime
Charter Communications, a popular North American telecommunications company, chose Empirix when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.
Fortis ensures call center reliability with Hammer On-Call
Fortis chose Empirix Hammer On-Call to test and monitor its IVR, and to monitor the call center environment.
Impact Telecom relies on Empirix service assurance to proactively accelerate MTTR
Impact Telecom is a leading, full-service telecommunications company comprised of a family of brands that deliver effective and flexible solutions to carrier, commercial and retail customers worldwide.
Link Bermuda gains valuable insight into customer QoE
Thanks to Empirix, Link Bermuda has seen a decrease in the duration of time to discover the root cause of network or service issues.
Manx Telecom uses Diagnostix for end-to-end visibility into customer experience
Manx Telecom selected Empirix Diagnostix to provide end-to-end visibility into customer experience, quality and root-cause across its mobile and next-gen networks.
M&S Money relies on Empirix hosted services to ensure millions of credit card holders are happy
Leading financial services organisation relies on Empirix hosted service to ensure two million credit card holders are handled through its multi-site, high-volume virtual contact center.
Securus Technologies improves QoE and troubleshooting capabilities
Securus Technologies, a Texas-based prison communications firm, chose Empirix when searching for ways to improve service availability and gain end-to-end visibility for better troubleshooting.
Sparklight gains end-to-end network insight
Sparklight (formerly Cable One) leverages Empirix solutions for troubleshooting, root cause analysis and to better understand network issues that affect customer experience.
Swisscom ensures a great customer experience with Empirix testing and monitoring solutions
Swisscom, Switzerland’s leading telecommunications provider, has been supplying residents with telecommunications services—including mobile and fixed-line communications and network technologies—for more than 150 years.
T-Mobile uses Hammer Test System to ensure quality customer communications
Empirix’s Hammer Test System solutions empowers T-Mobile Germany to slash integration time and costs and ensure the quality of each new service