Service provider gains end-to-end network insight
Sparklight (formerly Cable One), a North American Internet and cable service provider, leverages Empirix solutions for troubleshooting, root cause analysis and to better understand network issues that affect customer experience.
Using Empirix’s holistic view of subscribers and devices, Cable One has experienced:
- A reduction in time to resolve issues
- An empowered customer service/customer care team with helpful data
- Better network capacity planning
- Reduced customer churn/operational costs