Charter Communications Case Study

Service provider prevents downtime to improve QoE

Charter Communications, a popular North American telecommunications company, chose Empirix when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.

The Connecticut-based service provider relies on Empirix for troubleshooting/root case analysis, gaining an end-to-end view of the entire network, and assessing customers’ quality of experience (QoE).

Leveraging a holistic view of subscribers and devices, Charter has also experienced a reduction in the number of no trouble found (NTF) device returns, more accurate network capacity planning, and a more comprehensive understanding of customer usage and location across the entire network.

Charter Communications logo

Charter has seen the following benefits from leveraging our solutions:

  • Downtime and unplanned outage prevention
  • Quicker discovery of the root cause of network and service issues
  • Enhanced vendor management
  • Improved understanding of QoE
  • Better ability to service end users

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Holistix Applications: Improve Customer Experience (CX) with Near Real-Time Intelligence

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