Telecommunications company gains insight into customer QoE
Link Bermuda, a trusted Bermudian service provider for more than 100 years, leveraged Empirix solutions after seeking ways to improve their troubleshooting and root cause analysis.
Thanks to Empirix, Link Bermuda has seen a decrease in the duration of time to discover the root cause of network or service issues. This has empowered the telecommunications company to better understand quality of experience (QoE) while improving customer service for end users.
Using a holistic view of subscribers and devices, Link Bermuda has seen:
- A reduction in time to resolve issues
- A better understanding of customer usage and location across the network
- Intelligent feeds to third-party devices