Case Study – Modivcare

Our Logistics customer was running an RFP (Request for proposal) with leading CCaaS vendors including Genesys, NiC and Five9.

Problem: customer wanted a real-world trial of each vendor, but the “how” of migrating thier business logic to three cloud platforms seemed cumbersome, impossible and they couldn’t figure out ‘where to start”

Clarity engagement cataloged and continuously audited the live technical status, business behaviors and changes of activity of their existing legacy estate over a 30 day window.

✓ Automatically Catalogued legacy CX solution
for forensic analysis.

✓ Continuously Audit change to study business
and behavior.

✓ Documented what’s relevant, in the legacy CX
Solution, summarize in Clarity Report.

 

Result: Customer had an optimized configuration and a migration profile ready to be pushed to the new CCaas Platforms with minimal project friction

✓ Assured End-2-End governance and compliance
on BOTH the Legacy solution and the ‘new’
platform throughout the migration

✓ Managed multi-vendor premise & cloud
environments between Genesys, Avaya, & Cisco
from one cohesive and central UI and Database

✓ Established the Migration Profile, Automate
Translation of relevant configuration

✓ Automated Migration & Delivery directly into
the new platform.

Highlights

Automatic Catalog Legacy System

Document what's relevent

Accelerated and Automated Transformation

30% Faster Project Execution

Improved Quality – reduce/remove manual efforts

Project budget, timeline and brand protection

Identify weaknesses/gaps in legacy business process

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