Ooredoo Case Study

OSG optimizes service quality to wholesale carrier customers

Ooredoo Global Services (OSG) logo

Ooredoo Global Services (OSG) chose Empirix when researching service assurance solutions to monitor the quality and availability of its wholesale services.

Contents

About Ooredoo Global Services (OSG)
Uninterrupted visibility

About OSG

Established in 2014 as the wholesale arm of telecommunications leader Ooredoo, OSG offers a single point of contact for wholesale carriers to access its operating companies’ global networks. OSG continues to extend its international partnerships to position itself as a leading exchange for voice, data, capacity and roaming services.

“Ooredoo Global Services aims to become the premium partner for wholesale carriers looking for connectivity in the Middle East, North Africa and Southeast Asia in the near future, and we are actively looking for partners who can enable us to achieve this leadership position,” said Yousuf Al Kubaisi, Chief Executive Officer of OGS. “We plan to provide more advanced services to our clients, and believe that a centralized monitoring solution and a state-of-the-art service operation center, powered by Empirix, will be instrumental to assist us in our journey to provide the highest standard of quality of service to all our customers.”

Uninterrupted visibility

OSG sought to improve visibility into the global connections that provide carriers with access to its voice (legacy circuit-switched and VoIP) and roaming services.

Empirix delivered uninterrupted visibility of network performance and service quality. The company also gained the ability to proactively identify potential issues before they negatively impact customer experience.

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