Securus Technologies Case Study

Communications firm improves QoE and troubleshooting

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Securus Technologies, a Texas-based prison communications firm, chose Empirix when searching for ways to improve service availability and gain end-to-end visibility for better troubleshooting.


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Use cases

Securus is using Empirix technologies for:

  • Troubleshooting and root cause analysis
  • Assessing customers’ QoE

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Results

Since choosing Empirix, Securus has experienced:

  • Lower duration of time to discover root cause of network and service issues
  • A better understanding of quality of experience
  • Improved ability to service end users

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