Communications firm improves QoE and troubleshooting
Securus Technologies, a Texas-based prison communications firm, chose Empirix when searching for ways to improve service availability and gain end-to-end visibility for better troubleshooting.
Use cases
Securus is using Empirix technologies for:
- Troubleshooting and root cause analysis
- Assessing customers’ QoE
Results
Since choosing Empirix, Securus has experienced:
- Lower duration of time to discover root cause of network and service issues
- A better understanding of quality of experience
- Improved ability to service end users
