Find out Why Hammer Is the Industry-Leader in Test Automation and Monitoring for Contact Centers and Unified Communications
Hammer Cloud is the leading test automation and monitoring solution for contact center and unified communication environments. It’s the only solution that can simulate calls from any network, anywhere, including residential ISPs.
The intuitive, software-as-a-service (SaaS) solution empowers business and IT teams to accelerate software development lifecycles, reduce operating costs, and validate customer experience with integrated, end-to-end visibility into the technology issues that negatively impact strategic business initiatives such as operational efficiency and customer experience.
Hammer Cloud offers comprehensive functionality for all stages of the software development lifecycle including:
- Pre-production testing (smoke, regression, functional, interoperability, performance, security, user acceptance testing) to avoid outages, rollbacks, and reduce rework
- Customer/agent experience testing
- Ongoing production monitoring
Hammer Cloud enables cross-functional teams to create, schedule and execute QA test cases, deploy large-scale tests, and run ongoing test scenarios in production environments from the same tool. A shared test script library helps DevOps teams reduce rework and consistently apply test methodologies from QA to production. Open APIs allow for integration with configuration management, bug tracking, inventory tracking, and other systems.