Latest news

Feb 7, 2017

Empirix Hosts User Group for Telcom Professionals

Empirix Hosts User Group for Telcom Professionals  First in series of customer-focused events BILLERICA, MA – February 7, 2017 – Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique a...

Jan 26, 2017

Empirix Receives 2017 INTERNET TELEPHONY Product of the Year Award

VoiceWatch Recognized for Industry Innovation and Quality  BILLERICA, MA (January 26, 2017) — Empirix announced today that TMC, a global, integrated media company, has named VoiceWatch as a recipient of a 2017 INTERNET TELEPHONY P...

Oct 4, 2016

Empirix Announces Enhanced Automation Capabilities

New Features Cut Test Efforts by 50% and Increases QA Teams Efficiency by 200% Billerica, MA – October 4, 2016—Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR ...

Jun 29, 2016

Empirix to Optimize Customer Care Environments with Dedicated Analytics and Troubleshooting Capabilities

Empirix Customer Care delivers insight into customer service quality to accelerate problem resolution while optimizing the customer experience Mobile World Congress, Shanghai, China, June 29, 2016 - Empirix, Inc., the recognized leader in end-to-...

Jun 6, 2016

Empirix Receives Avaya DevConnect Certification for Encrypted and Disaster Recovery/Failover Communications Test Automation

Empirix Empowers Organizations to Test and Measure Secured Communications and Disaster Scenarios using its Hammer Platform Billerica, MA, June 6, 2016 - Empirix, Inc., the recognized leader in contact center assurance and end-to-end network perfo...

Mar 7, 2016

Empirix VoiceWatch Proactively Discovers Critical Service Disruptions in Leading Nationwide Toll-Free Network

Immediate Notifications Enable Customers to Avoid Significant Negative Impact to Contact Center Operations Billerica, MA, March 7, 2016 - Empirix, Inc., the recognized leader in contact center assurance and end-to-end network performance visibili...

Dec 15, 2015

Enabling High Quality Voice as a Service for inContact

Empirix Solutions Enable inContact to Deliver High Quality Voice as a Service to Customers. Empirix IntelliSight solution underpins ability to validate performance of new Voice as a Service (VaaS) offering and provide greater levels of transparen...

Sep 15, 2015

Impact Telecom Select Empirix for Service Assurance

Empirix Service Assurance Solution Selected by Impact Telecom for 100% Call Correlation of Entire Call Flows and Unlimited Network Visibility. Empirix Service Assurance Solutions Proactively Eliminate Issues and Accelerate the Mean Time to Recogn...

Sep 1, 2015

Empirix RAN Vision Solution Wins TMC 2015 Communications Solutions Product of the Year Award

Award Recognizes Empirix RAN Vision’s Ability to Provide Real-time Visibility into RAN Subscriber Experience, Network Elements, and Key Performance Indicators Billerica, MA, September 1, 2015 - Empirix, Inc., the recognized leader in end-to...

Aug 19, 2015

Empirix IntelliSight Selected as Customer Experience Solution for O2’s Self-Optimizing Intelligent Network

Empirix IntelliSight provides comprehensive insight and analysis of the quality of customer calls, text, and data to ensure optimal experience on O2’s smartest mobile network Billerica, Mass. August 19, 2015 - Empirix is pleased to announce...

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