Apr 19, 2018
BILLERICA, Mass.--(BUSINESS WIRE)--Empirix Inc., the leading provider of service assurance and customer experience management solutions for telecom operators, announced today that it has signed a 3-year contract with a Tier 1 North American telecom operator for $19M USD.
Empirix was selected to improve the quality of performance for the operator's mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to MTTR. Unlike other industry players, Empirix provides a full end-to-end view of voice service over any radio technology with real time analytics for a proactive and predictive approach to the service.
This partnership allows the telecom operator to troubleshoot and run diagnostics across multiple networks. More importantly, Empirix will provide a centralized mediation platform that enables proactive analytics and Quality of Experience (QoE) scoring with our recently patented solution. The QoE scoring solution enables early identification of service related trends prior to impacting customers, proactively monitors emergency services and its routing infrastructure, and provides SLA management for International Peering Services.
When asked why Empirix, John D’Anna, CEO for Empirix surmised, "We partner with our clients to deliver value to their customer experience assurance initiatives. Our ability to provide near real time Quality of Experience ultimately separates Empirix from its competition. Specifically, Empirix’s ability to provide full end-to-end visibility and correlation of signaling and media across multiple elements, locations and protocols proves to be a key differentiator.“
The software solution, which is comprised of Empirix’s EXMS and IntelliSight solutions, will identify Quality of Experience anomalies and ensure customer satisfaction and operational efficiencies of the provider’s new network by establishing Quality of Service baselines and measuring performance gains.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
Global Marketing & Communications Manager