Jan 26, 2017
VoiceWatch Recognized for Industry Innovation and Quality
BILLERICA, MA (January 26, 2017) — Empirix announced today that TMC, a global, integrated media company, has named VoiceWatch as a recipient of a 2017 INTERNET TELEPHONY Product of the Year Award. These awards recognize the most innovative and highest quality IP communications brought to market, or updated, in the past year.
Empirix VoiceWatch provides an “outside in” early warning system for operational performance degradations or service interruptions for contact center operations. This cloud-based service platform executes more than one million customer experience transactions each month. “We are honored to receive this recognition for VoiceWatch, the market’s premier solution for monitoring services,” shared Erik Delorey, Director, Product Management, Empirix, “Contact center operations around the world rely on VoiceWatch to keep customer experience best-in-class; the ability to alert on non-compliance with service levels or when user or customer experience falls below acceptable levels is invaluable for our customers.”
“It gives me great pleasure to recognize Empirix with a Product of the Year Award for 2017. I have always been impressed with their commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our distinguished judges, VoiceWatch has proven to be among the best IP communications solutions available on the market. I look forward to continued innovation from Empirix.”
The winners of the 2017 INTERNET TELEPHONY Product of the Year will be featured in the INTERNET TELEPHONY magazine in January.
For more information about TMC, please visit www.tmcnet.com.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. Empirix was acquired in 2013 by private equity firm Thoma Bravo as the first step in an aggressive strategy to take advantage of growth opportunities in the network services industry. The company is creating a comprehensive portfolio of end-to-end network service assurance solutions that will offer customers an integrated performance management solution in an otherwise fragmented market.
Empirix is a trademark of Empirix Inc. in the United States and other countries.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. Subscribe or visit www.itmag.com.
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