Category: News/Events

Ooredoo Chooses Empirix to Assure Optimal Service Quality to Wholesale Carrier Customers

Aug 18, 2015

Empirix service assurance solution provides extensive visibility into service quality and accelerates the resolution of customer-impacting issues

Billerica, Massachusetts, August 18, 2015 - Empirix today announced that Ooredoo Global Services (OGS) has selected its service assurance solution to monitor the quality and availability of its wholesale services.

OGS was established as the wholesale arm of global telecommunications leader Ooredoo in 2014, to offer a single point of contact for wholesale carriers looking to access the global networks of its operating companies, and continues to extend its range of international partnerships to position itself as a leading exchange for voice, data, capacity and roaming services.

The Empirix platform leverages a flexible, state-of-the-art passive probe system to collect customer data and quickly transform it into meaningful and actionable information, enabling OGS to ensure the best service for its customers.

OGS selected the Empirix service assurance monitoring solution to gain visibility into the international connections providing carriers with access to its voice (both legacy circuit-switched and VoIP) and 2G/3G roaming services. With Empirix, OGS has uninterrupted visibility of network performance and service quality, as well as the ability proactively identify potential issues before they negatively impact customers. This flexible solution is capable of adapting to new technologies and innovative new services; OGS plans to extend the Empirix solution’s coverage to a recently announced LTE roaming service.

In order to accommodate future growth, OGS needed a unified system capable of combining reporting, alarming and tracing system for data, voice and roaming traffic in a single platform.

“Ooredoo Global Services aims to become the premium partner for wholesale carriers looking for connectivity in the Middle East, North Africa and Southeast Asia in the near future, and we are actively looking for partners who can enable us to achieve this leadership position,” said Yousuf Al Kubaisi, Chief Executive Officer of OGS. “We plan to provide more advanced services to our clients, and believe that a centralized monitoring solution and a state-of-the-art service operation center, powered by Empirix, will be instrumental to assist us in our journey to provide the highest standard of quality of service to all our customers.”

“As they look to roll out new services to wholesale carriers, innovative telecommunications service providers like Ooredoo Global Services are realizing that detailed views of their networks are critical for success,” said Franco Messori, Chief Strategy Officer for Empirix. “Empirix service assurance solutions provide the requisite visibility to preempt issues and resolve problems before they impact customers. We look forward to strengthening our partnership with OGS and continuing to help ensure its rapidly expanding wholesale service maintains optimal network performance and the highest customer satisfaction.”

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real-time. We help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. For further information, please visit www.empirix.com.

About OGS
With a growing customer base of over 111 million customers, Ooredoo is one of the world’s fastest growing telecommunications groups. Ooredoo Global Services is our wholesale arm. With it, we provide a world-class network for voice, capacity, data and roaming. We also offer one of the largest internet peering networks in the Middle East and interconnection with more than 100 operators, including some of the biggest in the world. In recognition of our continued reach for excellence, Ooredoo was awarded ‘Best Middle Eastern Wholesale Carrier’ at the Global Carrier Awards in 2013 and at the Telecoms World Awards in 2012.