Contact center performance testing as a service
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. A turnkey, managed service load testing solution may be a worthwhile investment in scenarios such as the following:
- Changing vendors for any of the following technologies: SIP, DID, or toll-free carrier; SBC; PBX; IVR; CTI; and agent desktop
- Merger or acquisition drives need to integrate technologies while also expanding the capacity of the contact center platform
- Peak busy season (open enrollment, Cyber Monday, holidays, tax season, hurricane season, etc.)
- Migration of telephony infrastructure from physical to virtual
- Migration of telephony infrastructure from on-premises to cloud
Contents
End-to-end performance testing
Turnkey testing
Traffic generation
Conference bridge
Voice testing experts
End-to-end performance testing
Testing is conducted end to end; measuring performance of all integrated technology components from the customer perspective as they interact with it.
Turnkey testing
Testing is turnkey; Empirix testing experts build the test plan, develop the scripts, execute the testing, analyze the results, and provide a written summary report.
Traffic generation
Traffic is generated from Empirix data centers through the PSTN, which is representative of live customer traffic.
Conference bridge
Testing is attended by an Empirix testing expert on a conference bridge for the duration of the testing.
Voice testing experts
Empirix maintains the world’s most-tenured voice testing experts.
