Conduct on-demand and frequent performance testing
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits under the following conditions:
- Frequent IVR application releases
- Recurring voice infrastructure operating system patches or service pack maintenance
- Quarterly upgrades of key telephony components including SBC, IVR, dialer, workforce management, CTI and agent desktop
- Unplanned outages to call routing rules or business hours
On-demand, end-user access to run small-to-medium volume performance tests
Fully hosted within the Empirix cloud or a private cloud within your own network
Traffic is generated from Empirix datacenters through the PSTN, which is representative of live customer traffic
Create, maintain and execute your own test scripts
T-Mobile Case Study
T-Mobile uses Empirix Hammer Test Solutions to test new communications services in an automated, accelerated, and repeatable way. Empirix Hammer Test Solutions enable the company to cut integration time and costs, as well as ensure the quality of each new service.Read more
Minimize risk of unexpected production issues by generating desired volume of call traffic immediately after patching, upgrades, or new releases to verify expected performance and stability before go-live.
Reduce operational costs by reducing the frequency and severity of issues and outages, thereby minimizing allhands troubleshooting efforts.
Prevent Customer Churn
Improve customer experience, brand reputation and customer retention by finding and fixing issues before they impact customers.