Conduct on-demand and frequent performance testing
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits under the following conditions:
- Frequent IVR application releases
- Recurring voice infrastructure operating system patches or service pack maintenance
- Quarterly upgrades of key telephony components including SBC, IVR, dialer, workforce management, CTI and agent desktop
- Unplanned outages to call routing rules or business hours
Minimize risk of unexpected production issues by generating desired volume of call traffic immediately after patching, upgrades, or new releases to verify expected performance and stability before go-live.
Reduce operational costs by reducing the frequency and severity of issues and outages, thereby minimizing allhands troubleshooting efforts.
Improve customer experience, brand reputation and customer retention by finding and fixing issues before they impact customers.