Improve customer experience with near real-time intelligence

How do you turn terabytes of raw data into real-time intelligence that can improve the customer experience, performance management, and strategic business decision making?

Efficiently gain the visibility and intelligence that:

Improves the subscriber experience

Reduces customer churn

Simplifies business operations

Reveals innovative business models

Holistix Real-Time Monitoring Screenshot

A single platform for both near real-time monitoring and data analytics

Empirix Holistix is a platform that allows organizations to process information, uncovering insights that can be leveraged to quickly generate actionable intelligence and analysis based on highly nuanced results.

Customer Experience Quality Clarity

Near-real-time monitoring and alarms

Build near-real-time views of services for early warning of revenue-impacting issues:

Extract near real-time information from any existing data source

Generate indicators grouped by configurable dimensions

Associate any KPI/KQI to any service

Investigate issues up to the single data record (xDR), including protocol analysis, once alarms are generated

No need to rely on separate protocol analyzers anymore

Check the behavior of any single indicator and/or alarm over time through Holistix’s embedded business intelligence 

Data Analytics

Data analytics

Discover the information hidden in billions of data records related to subscriber traffic:

Extract valuable information from network traffic leveraging Empirix’s extensive expertise available through the analytics packages

Adapt and tailor each report to keep them updated with multi-departmental requirements

Easy-to-configure linked dashboards composed of data aggregated from the Holistix database

Visually navigate data to discover hidden relationships amid large data volumes

Smartphone User

Subscriber analytics

Retrieve single subscriber or group of subscribers session information in “non-technical” format:

All services accessed by a single subscriber or group of subscribers are scored by a set of KPI/KQI 

Optional data enrichment from CRM

Fully integrated with troubleshooting tools through drilldown

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