OneSight

Ensure quality customer experiences with OneSight proactive monitoring and end-to-end analysis

Empirix OneSight is a complete, end-to-end solution capable of proactively monitoring and analyzing customer experiences and network performance by application in real time.

With OneSight, you can implement an on-premises, multi-layer monitoring strategy that oversees customer and agent experience transactions, combined with back-end transaction monitoring, to achieve deep visibility across systems and infrastructure. Only OneSight provides:

• A robust scripting engine to automate a myriad of contact center use cases
• The ability to originate and measure test calls at different locations
• Recorded playback of all test calls for enhanced diagnostics
• Discovery and inventory of a UC solution—physical and logical elements and codependences
• Key performance indicator thresholding, historical reporting, real-time alerts and notifications
• Automated correlation and compound monitors

Instant system visibility, focused troubleshooting

Empirix OneSight enables you to quickly pinpoint performance degradation, and provides the tools needed to evaluate, address, and remediate these issues. The Empirix OneSight contact center and unified communications monitoring solution examines and evaluates system performance to assure optimal operation and availability so that enterprises can capture the benefits of IP telephony while maximizing uptime. System performance and availability are proactively monitored in real time.

Measurement of the Actual Call Experience

OneSight also measures the bidirectional voice quality actually experienced by users from start to finish. OneSight leverages Empirix’s industry-leading patented Hammer test generation technology to provide valuable insights regarding key performance and troubleshooting questions.

OneSight reduces mean time to repair by isolating performance and quality issues—including multi-vendor interoperability problems—throughout the infrastructure, and proactively sends notifications when issues are identified.