Proactive monitoring and end-to-end analysis

Empirix OneSight is a complete, end-to-end solution capable of proactively monitoring and analyzing customer experiences and network performance by application in real time.

With OneSight, you can implement an on-premises, multi-layer monitoring strategy that oversees customer and agent experience transactions, combined with back-end transaction monitoring, to achieve deep visibility across systems and infrastructure.

Only OneSight provides:

A robust scripting engine to automate a myriad of contact center use cases

The ability to originate and measure test calls at different locations

Recorded playback of all test calls for enhanced diagnostics

Discovery and inventory of a UC solution, physical and logical elements and codependency

KPI threshholding, historical reporting, real-time alerts and notifications

Automated correlation and compound monitors

Technical Team

Instant system visibility, focused troubleshooting

Empirix OneSight enables you to quickly pinpoint performance degradation, and provides the tools needed to evaluate, address, and remediate these issues.

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The Empirix OneSight contact center and unified communications monitoring solution examines and evaluates system performance to assure optimal operation and availability so that enterprises can capture the benefits of IP telephony while maximizing uptime. System performance and availability are proactively monitored in real time.

Smartphone User

Measurement of the actual call experience

OneSight reduces mean time to repair by isolating performance and quality issues—including multi-vendor interoperability problems—throughout the infrastructure, and proactively sends notifications when issues are identified. 

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OneSight also measures the bidirectional voice quality actually experienced by users from start to finish. OneSight leverages Empirix’s industry-leading patented Hammer test generation technology to provide valuable insights regarding key performance and troubleshooting questions.

System Admin

Decrease MTTR

Automated inventory and monitoring of the environment, updated nightly or on demand

Quickly determine that there is a problem with proactive monitoring and real-time alerts(End-to-end transactions dial to desktop, IVR…)

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Collect data to provide root-cause correlation using log files, SNMP, WMI, Windows Performance Monitor, URL, DNS, database, and SSH virtual agent

Analyze customer experience and network performance, by application in real time using this complete, end-to-end solution

Diagnose customer experience issues and root causes 70% faster

Satisfied Customer

Improve user satisfaction

Provide important intelligence on related elements, services and functions, and relationships, as well as functional dependencies and context within a converged voice and data network.

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Manage operational costs by verifying a system’s actual performance to ensure voice and video communications quality.

Materially improve Quality of Experience

Reduce financial risk including penalties, transaction disputes and voice quality issues

Reduce the frequency and cost of technology failures

Reduce customer impact in terms of churn

Boost user satisfaction rates

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