Proactive monitoring and end-to-end analysis
Empirix OneSight is a complete, end-to-end solution capable of proactively monitoring and analyzing customer experiences and network performance by application in real time.
With OneSight, you can implement an on-premises, multi-layer monitoring strategy that oversees customer and agent experience transactions, combined with back-end transaction monitoring, to achieve deep visibility across systems and infrastructure.
Only OneSight provides:
A robust scripting engine to automate a myriad of contact center use cases
The ability to originate and measure test calls at different locations
Recorded playback of all test calls for enhanced diagnostics
Discovery and inventory of a UC solution, physical and logical elements and codependency
KPI threshholding, historical reporting, real-time alerts and notifications
Automated correlation and compound monitors
Instant system visibility, focused troubleshooting
Empirix OneSight enables you to quickly pinpoint performance degradation, and provides the tools needed to evaluate, address, and remediate these issues. The Empirix OneSight contact center and unified communications monitoring solution examines and evaluates system performance to assure optimal operation and availability so that enterprises can capture the benefits of IP telephony while maximizing uptime. System performance and availability are proactively monitored in real time.
Measurement of the actual call experience
OneSight reduces mean time to repair by isolating performance and quality issues—including multi-vendor interoperability problems—throughout the infrastructure, and proactively sends notifications when issues are identified.
OneSight also measures the bidirectional voice quality actually experienced by users from start to finish. OneSight leverages Empirix’s industry-leading patented Hammer test generation technology to provide valuable insights regarding key performance and troubleshooting questions.
Automated inventory and monitoring of the environment, updated nightly or on demand
Quickly determine that there is a problem with proactive monitoring and real-time alerts(End-to-end transactions dial to desktop, IVR…)
Collect data to provide root-cause correlation using log files, SNMP, WMI, Windows Performance Monitor, URL, DNS, database, and SSH virtual agent
Analyze customer experience and network performance, by application in real time using this complete, end-to-end solution
Diagnose customer experience issues and root causes 70% faster
Improve user satisfaction
Provide important intelligence on related elements, services and functions, and relationships, as well as functional dependencies and context within a converged voice and data network
Manage operational costs by verifying a system’s actual performance to ensure voice and video communications quality
Materially improve Quality of Experience
Reduce financial risk including penalties, transaction disputes and voice quality issues
Reduce the frequency and cost of technology failures
Reduce customer impact in terms of churn
Boost user satisfaction rates