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Experience Avaya Nordics

Experience Avaya Nordics

At Experience Avaya Nordics, you’ll get inspired by stories and case studies from visionary keynotes. 


CCW 2020 Berlin

CCW 2020

March 2-5, 2020
Berlin, Germany

Empirix will be attending the premier international conference and trade show for innovative customer dialogue.


Call & Contact Centre Expo

Call & Contact Centre Expo 2020

Call & Contact Centre Expo is Europe’s leading industry event. More than 250 seminars are planned from call and contact centre thought leaders across the globe.


Empirix Newsletter

Empirix SPARK: February 2020

The latest edition of the Empirix newsletter is out.


Cloud-based Contact Center

Legacy Contact Centers Rushing to Cloud to Support Emerging Technologies

As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots.


Transformation in UC

Major Transformations in Unified Communications Are Accelerating, Avaya CEO Says

The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems.


Cloud contact center representative

Cloud Contact Center Agent Count Growing by Almost 20% Annually

There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies.


Avaya ENGAGE

Avaya ENGAGE: The 2020 Chapter Begins

As I lean into my fifth year with Empirix and the 2020 chapter with Avaya globally, I find myself feeling more and more comfortable with the Avaya personnel. 


Analytics

The Anatomy of a 5G Network That Can’t Fail

Future networks can’t afford to fail. Network outages, interruptions or even a half-second of latency can put lives, business productivity or customer loyalty at risk.

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