Solutions
Overview
From mobile and fixed-line networks to contact centers and communications technologies, Empirix solutions help you:
- Make informed, accelerated business decisions based on intelligent analysis
- Roll out new technologies with confidence
- Improve Quality of Experience for customers and subscribers.
Read below on the markets we serve and the solution types we offer. Or, find out more on choosing Empirix.
Read the case studyImpact Telecom focuses on delivering one thing: outstanding telecommunications services. Our Empirix partnership truly advances Impact Telecom’s ability to grow and meet customers’ needs with high quality service.
Solutions by market
Service Providers
Empirix offers a complete set of solutions designed for service assurance, covering all technologies in mobile and fixed networks.
Our solutions help communications service providers ensure the best customer experience through a unified view of the network with a subscriber-centric approach—in other words, how the users perceive services end-to-end—and tools for early warning and root-cause identification of problems.
Enterprise
Your technology doesn’t exist in a vacuum. We are here to help you deploy with confidence in the real world.
As the only solution provider to handle end-to-end test automation of the user experience for both development and ongoing operations, we help you automate testing and detect and correct issues that impact your bottom line.
Solutions by type
Customer Experience Assurance
Our solutions cover all technologies in mobile and fixed networks.
We help communications service providers ensure the best customer experience through:
- A unified view of the network;
- A subscriber-centric approach—how the users perceive services end to end;
- Tools for early warning and root-cause identification of problems.
Contact Center Assurance
We help you deploy and expand your Contact Centers with confidence.
The only solution provider to handle end-to-end test automation from the user experience perspective, we have you covered for every stage of development and your ongoing lifecycle.
Ultimately, our solutions help you automate, detect, and correct issues that directly impact your bottom line.
Latest blog
White papers
- NOC to SOC: A Next-Gen Approach to Understanding and Proactively Assuring Customer Experience
- The 5 KPI Classes Driving Customer Experience Management
- Empirix’s Top Metrics to Achieve Contact Center Assurance
- The Future of IVR Customer Service Assurance
Video demonstrations
Contact us to arrange a demonstration of a product or service.