Solutions

Advanced CX Analytics
Improve customer experience with near real-time intelligence.
Customer Experience Assurance
Next generation solutions that monitor and assure mobile and fixed network performance.
Contact Center Assurance
Proven voice test automation solutions for your contact center and enterprise environment.

Use cases

5G technology concept

5G service assurance

Empirix solves the 5G service assurance challenge.


Global Network

Network diagnostics

The inability to diagnose, understand, and resolve the root cause of UC and contact center issues within a reasonable timeframe leads to repeat offenses.


OTT Video Assurance

OTT video assurance

Optimize QoE and QoS with true visibility into OTT encrypted video traffic.


Robocaller

STIR/SHAKEN assurance

Ensure continued call quality with new regulatory compliance requirement.


Doctor

System health monitoring

Improve CX and UX with fewer issues and faster time to resolution


Satisfied customer call

User experience monitoring

Understand and identify UX and CX issues before they occur.

Industries

Technology

Banking and financial

Your return on investment depends on successful user and customer experience journeys.



Pharmacy Customer Experience

Healthcare

We help the world’s top healthcare providers achieve cost containment objectiveswithout sacrificing a personalized user experience in their contact centers.


Retail Industry Assurance

Retail

Our retail solutions help you monitor order status, store locations, and telecom centralization. Perform ready-for-business checks and holiday performance test automation audits as needed.


Global Network

Telecommunications

Our end-to-end testing and validation solutions help clients deliver high-quality, profitable communication experiences.


Utilities Industry

Utilities

Proactive notifications and outage applications are critical for your customers. In fact, in times of need, they are the only ones that matter.

Ready to learn more?

Our dedicated sales and support teams are standing by.