Banking & Financial Services
Your return on investment depends on successful user and customer experience journeys.
So leverage our expertise when testing and measuring your automated platforms.
For over 20 years, we have helped financial organizations harness the power of active test automation and achieve Six Sigma excellence.
And we’ll help you ensure operational quality and transparency with your contact center and unified communications technologies.
Screen pop and CTI testing
No matter what stage you’re at in your development lifecycle. We have automated testing solutions that can emulate both devices and human behavior in labs or in production.
We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure proper Customer Experience.
Combine the measurement of actual call experience with the tracking and measurement of your technology components that support the user’s transaction.
Reduce your mean time to repair by automatically finding the root cause of problems before your customers do.
Use best practice methodologies to increase application coverage and reduce test execution times.
Leverage our unique expertise to drive towards a more agile development and deployment methodology.
You can deploy more features regularly and beat competitors to market with more useful customer experience journeys.
Screen pop and CTI testing
Detailed Performance metrics on Customer Experience Journeys through the IVR platform and how they are routed to skilled representatives.
Our methodology correlates IVR experience with data delivery and agent experience at both the CTI and the desktop level.
Deploy with confidence. Too many problems arise in today’s contact center only when under significant traffic and in specific use models.
Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability.
Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.
Test and verify your Voice biometric Enrollment and verification platforms as well as your fraud detection suites both pre and post deployment to ensure business objectives are met.
Ensure you’ll see lower talk times and greater customer satisfaction by ensuring the technology is not a roadblock to productivity. You gain proactive metrics and feasibility on the proper configuration, deployment and use models to ensure a greater technology adoption rate.
M&S Money Case Study
Leading financial services organisation relies on Empirix hosted service to ensure two million credit card holders are handled through its multi-site, high-volume virtual contact center.Read more
Voice Biometrics: Pre-Deployment Methodologies White PaperLearn more
10 Tips for Developing a Powerful End-to-End Contact Center Testing Plan White PaperLearn more
The Critical Importance of True Modeling and Runtime Capabilities to Achieve Adequate Customer Experience Testing White PaperLearn more