Category: Solutions

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IVR Testing

No matter what stage you're at in your development lifecycle. We have automated testing solutions that can emulate both devices and human behavior in labs or in production.

We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure proper Customer Experience.

Proactive Monitoring

Combine the measurement of actual call experience with the tracking and measurement of your technology components that support the user's transaction.

Reduce your mean time to repair by automatically finding the root cause of problems before your customers do.

Regression Testing

Use best practice methodologies to increase application coverage and reduce test execution times. 

Leverage our unique expertise to drive towards a more agile development and deployment methodology. 

You can deploy more features regularly and beat competitors to market with more useful customer experience journeys.

Screen Pop and CTI Testing

Detailed Performance metrics on Customer Experience Journeys through the IVR platform and how they are routed to skilled representatives.

Our methodology correlates  IVR experience with data delivery and agent experience at both the CTI and the desktop level.

Stress Testing

Deploy with confidence.  Too many problems arise in today's contact center only when under significant traffic and in specific use models.

Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability.

Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.

Voice Biometrics

Test and verify your Voicebiometric Enrollment and verification platforms as well as your fraud detection suites both pre and post deployment to ensure business objectives are met. 

Ensure you'll see lower talk times and greater customer satisfaction by ensuring the technology is not a roadblock to productivity. You gain proactive metrics and feasibility on the proper configuration, deployment and use models to ensure a greater technology adoption rate.

The Trusted Technology That Delivers Results

For over 20 years Hammer has been the trusted name in testing contact center and IP telephony solutions.

From the lab to the production environment, from pre-launch to post-production, Hammer lets you reduce risk, reduce effort, and accelerate testing and development.

Whether an on-premises solution or hosted by us, there is a configuration to suit your needs.

And, with the newest Hammer technology, you can even test in secure environments and take advantage of advanced speech recognition capabilities.

More on Hammer

hammer screenshot

VoiceWatch uses transactional call flows to navigate the contact center customer’s end-to-end experience through automated applications and systems. VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems to identify degradations or glitches before customers are impacted.

VoiceWatch can be easily customized for each client’s environment, network, systems, and needs, with specific tests, metrics, thresholds, and alerts configured to align with dynamic business demands.

More on VoiceWatch

VoiceWatch IVR Monitoring

White papers

  • Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan
  • Voice Biometrics: Pre-Deployment Test Methodologies
  • Critical Importance of True Modeling and Runtime Capabilities to Achieve Adequate Customer Experience Testing
  • Getting the Most Out of Your Migration to SIP Trunking

Video demonstrations

Contact us to arrange a demonstration of a product or service.