Few things are more important and more personal than healthcare
We help the world’s top healthcare providers achieve cost containment objectives—without sacrificing a personalized user experience in their contact centers.
Whether providing open enrollment, achieving compliance, or simply creating a more personalized experience, we can help you measure and test pre-deployment and post-deployment scenarios to understand the impact of the technology on your strategic objectives—and on your customers’ lives.
Contact Center Chat
We perform stress testing and active monitoring of both the customer journey through your web portal down to the omnichannel skilled agent.
Automating voice and chat interaction at both ends enables you to measure the utilization of skilled agent positions under a variety of scenarios, giving you complete confidence of your business strategy aligning with your technological capabilities.
No matter what stage you’re at in your development lifecycle. We have automated testing solutions that can emulate both devices and human behavior in labs or in production.
We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure proper Customer Experience.
Combine the measurement of actual call experience with the tracking and measurement of your technology components that support the user’s transaction.
Reduce your mean time to repair by automatically finding the root cause of problems before your customers do.
Use best practice methodologies to increase application coverage and reduce test execution times.
Leverage our unique expertise to drive towards a more agile development and deployment methodology.
You can deploy more features regularly and beat competitors to market with more useful customer experience journeys.
Screen Pop and CTI Testing
Detailed Performance metrics on Customer Experience Journeys through the IVR platform and how they are routed to skilled representatives.
Our methodology correlates IVR experience with data delivery and agent experience at both the CTI and the desktop level.
Deploy with confidence. Too many problems arise in today’s contact center only when under significant traffic and in specific use models.
Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability.
Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.