A cloud-based hybrid designed for the real world
To fully optimize customer experience in your contact center, a mix of cloud and on-premise technologies is essential. After spending 25 years pioneering test automation, Empirix has developed a solution that considers the real physical world that you and your customers inhabit.
Hammer Hybrid Cloud is the only platform that gives organizations end-to-end insight into the way their customers interact with call centers in the real world. With our unique hybrid cloud platform, you’ll have the most accurate data at your disposal without the complex environment configurations or costly toll charges that previously made multi-region test automation unfeasible.
Hybrid Hammer Cloud is geared toward organizations seeking to:
- Control call center testing costs by minimizing or eliminating toll charges
- Increase reliability and quality of test calls
- Measure internal, external, and site-to-site user experience
Complete test automation
The ability to verify the performance of CTI implementations (screen pops, data accuracy, skills-based routing, etc.) via end-to-end test calls through to agent positions is becoming increasingly in-demand. Hammer Hybrid is the only solution that allows for end-to-end testing from the customer’s lips to the agent’s eyes.
Be the PSTN without connecting to it
Thanks to Hammer Test System’s ability to generate ANI and DNIS, bypassing public networks is possible when testing interaction routing platform installations. Routing logic and other ANI/DNIS functionality no longer require expensive telecommunications lines or extensive test calls over PSTN.
Receive test calls
Emulate agent behavior in different regions without staffing call centers during test automation. Hammer Test System simulates a two-way voice communication over the network so you can validate stability, accuracy, and voice quality of the transmission.
Comprehensive Orchestration APIs
Remotely execute feature testing, regression testing, and integration testing scenarios with the platform’s API capabilities. Ongoing operational tests can be automated to occur as often as every 5 minutes.
Gain end-to-end visibility into performance
Cloud migration benchmarking
Expand test coverage
Local in-country dialing
Accelerate release cycles
Amtrak Case Study
To control costs and provide a great customer experience, Amtrak invested in an Empirix Monitoring Solution.Read more