Enhance customer experience with the context needed for intelligent operations

Empirix KLERITY™, a fully cloud-native service assurance platform covers both voice and data services. It provides unparalleled intelligence into customer experience, behavior, service and application context and network performance, and brings these together into a single view, for faster identification, prediction and resolution of issues with lower TCO.

Empirix KLERITY™ is cloud native. By design.

Our innovative solutions also provide you with:

• Frameworks for improving network management and accelerating monetization
• Integrated data collection and analytics, providing in-depth understanding of UX and behavior
• Cross-functional data analytics for smarter decision making

Customer experience assurance

Detailed insights on the subscriber experience when using mobile data services.

Our tools correlate perceived service quality with network performance, and provide detailed information on the applications, cells and devices currently in use.

EPC and mobile voice

Enjoy end-to-end insights into the mobile core network.

We enable a deep analysis of voice and data services that easily scales to fully troubleshoot network and service issues.

You benefit from decreased MTTR, reduced operational costs, and optimized technical skills—essentially, an overall improvement to customer experience.

Roaming

Operational insight on roaming users to improve revenues, improve partner relations, and assure customer experience.

Rapidly identify roaming issues for both inbound and outbound customers.

VoLTE

End-to-end visibility of the subscriber experience while accessing Voice over LTE services.

We have industry leading troubleshooting and diagnostic solution that can be adopted for pre-deployment testing and full-production service monitoring.

Correlate network signaling and voice traffic to get a complete picture of customers’ perceived overall experience.

Success Stories

T-Mobile Case Study

T-Mobile uses Empirix Hammer Test Solutions to test new communications services in an automated, accelerated, and repeatable way. Empirix Hammer Test Solutions enable the company to cut integration time and costs, as well as ensure the quality of each new service.

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Key Materials

About KLERITY

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Quality of Experience (QoE) in the Digital Transformation Era

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Mobile Device Analytics White Paper

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