Application, Service and Network Monitoring
Gain ultimate visibility into network performance
Measure the QoS of all voice and web (HTTP) traffic in your network with Empirix passive monitoring. Important key performance indicators (KPIs) are built into hierarchical models to provide call volume, call quality, call duration, and call failure visibility across SIP carriers, data centers, SBCs, interactive voice response systems (IVRs), and office or contact center locations.
Measure the QoS of all voice and web traffic
Quickly identify root cause of issues
Integrate third-party data sets
Advanced reporting of important KPIs
Machine learning enables dynamic KPI thresholds
Identify issues quickly
Efficiently identify the root cause of communication network elements and the severity of impact by aggregating, correlating, enriching, and monitoring VoIP and web traffic.
Ingest data sets of third-party SBCs, call managers, or all detail records (CDRs) to enrich and enhance visibility into VoIP traffic.
Reports, alerts, and a dashboard for important key performance indicators (KPIs).
Machine learning enables the dynamic threshholding of KPIs by day of the month and day of the week, making alarms and notifications smarter.
Swisscom Case Study
Swisscom invested in Empirix Testing and Monitoring Solutions in order to significantly improve the quality of its customer service, which directly and positively impacts the company’s ongoing success and technology leadership.Read more