Proactive notifications have a measurable impact on customer satisfaction
In fact, they’re critical for mitigating costs and increasing revenue.
Empirix’s outbound notification test systems act as target customers. They verify the outbound systems’ responses to telephony error messages, as well as the content of pre-recorded messages—all while monitoring for any exceptions to regulatory compliance standards.
And all this helps give you peace of mind that your essential notification systems are doing—and will continue to do—their job effectively, for the benefit of your customers and their satisfaction.
Deploy with confidence. Too many problems arise in today’s contact center only when under significant traffic and in specific use models.
Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability.
Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.
Take advantage of active testing solutions for IP telephony and unified communications systems.
Active testing ensures you will be more proactive, uncovering faults or degraded services before customers are impacted.